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No. 2 of 32 ·Speech Analytics Software

Symbl.ai

Web · Android · iPhone · Self-hosted · API

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Freedom report

Three barsScore 6.5

  • Free tierA free tier is on its own pricing page
  • Open codeNo open-source code on record
  • Runs widely3 of 6 device platforms
  • DocumentedPlans, terms and facts published

Symbl.ai provides conversation intelligence APIs for enterprises building real-time AI agents and multimodal experiences. It analyzes voice, video and chat to extract transcription, topics, action items, follow-ups, questions, trackers, summaries, sentiment, analytics and entities. Nebula is its conversation-focused language model for analyzing and generating conversation-related text; the maker says it can process up to 16,000 tokens and supports English, Spanish, French, German, Italian and more. SDKs support adding conversation intelligence to web and mobile apps. Integrations span CRM, business intelligence, meeting platforms and data stores, including BigQuery, Google Cloud Storage, Snowflake, AWS S3, AWS Redshift, Databricks and Microsoft SQL Server. The free plan includes up to 1,000 audio/video minutes and 10,000 text words monthly, with other usage limits. Paid usage is billed by usage, while Enterprise pricing is custom and includes support and SLAs and private-environment deployment. Symbl says data at rest is encrypted with AES-256 and data in transit with TLS. Conversations and processed intelligence are retained by default; a Delete API can remove conversations by ID.

Who it is for

Symbl.ai is aimed at AI, product, revenue and data teams building applications or agents that work with conversations. Its APIs and SDKs may suit teams that need conversation analysis across voice, video, chat, web or mobile.

What is good

  • Analyzes voice, video and chat
  • Extracts action items, sentiment and summaries
  • Free plan includes 1,000 audio/video minutes monthly
  • Supports web and mobile SDK development
  • Private deployment is available for Enterprise

What to know first

  • Conversations and processed intelligence are retained by default
  • Enterprise pricing is custom
  • Free plan allows five concurrent connections

Verdict

Symbl.ai offers conversation analysis APIs, SDKs and a language model, with both free and usage-based options. Review the free-tier limits and default retention behavior before choosing a deployment or plan.

Symbl.ai plans and pricing

All plans
PayG Free Usage-based; Audio/Video: first 1,000 mins/month $0/min, next 29K $0.027/min, over 30K $0.017/min; Text: first 10,000 words/month $0/word, next 3.74M $0.0002/word, over 3.75M $0.00012/word No usage commitment · Call Score API: $0.10/criteria per conversation · Real Time Assist: up to 5 minutes at $0 · Up to 50 concurrent connections symbl.ai · 30 Sept 2026
Free Free Audio/Video: up to 1,000 mins/month · Text: up to 10,000 words/month · Call Score: up to 50 criteria · Real Time Assist: up to 5 minutes · 5 concurrent connections symbl.ai · 30 Sept 2026
Enterprise Not published Custom pricing High volume usage discounts · Custom concurrency · Nebula Model API access at scale · Enterprise support and SLAs · Private environment deployment symbl.ai · 30 Sept 2026

Compared on speech analytics software

Free plan
Yes

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