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QEval

Paid Web

What QEval is

QEval is a web-based performance management platform for contact centers that analyzes customer interactions with AI. Its maker says it covers voice, chat, email, and messaging, with automated quality scoring for context, tone, and compliance requirements. Speech analytics tracks sentiment, silence patterns, talk time, and keywords. Coaching assignments are tailored to performance gaps, compliance violations, and coaching preferences. QEval monitors TCPA, HIPAA, PCI-DSS, and GDPR requirements and maintains audit trails. It detects PHI, PCI, and PII at intake and stores redacted transcripts by default. The maker lists SOC 2 Type II and PCI DSS Level 1 as attested, and ISO 27001:2022 and HIPAA as aligned. More than 80 pre-built connectors include Salesforce, Genesys, Five9, NICE, Avaya, Amazon Connect, Tableau, Slack, and Microsoft Teams. The maker says deployment takes 30 days without infrastructure changes. Pricing is custom and provided after inquiry; an ungated platform tour is available without sign-in or a demo call.

Who it suits

QEval is designed for contact-center CXOs, operations leaders, QA teams, supervisors, and risk, legal, and audit teams. It suits organizations seeking interaction scoring, coaching, and compliance monitoring across several communication channels.

What it does well

Analyzes voice, chat, email, and messaging.
Scores interactions for context, tone, and compliance.
Coaching assignments reflect performance gaps.
Stores redacted transcripts by default.
Lists more than 80 pre-built connectors.

What to know first

Pricing is provided after inquiry.
Available platform is web-based.
Deployment is stated as 30 days.

Limits

Custom enterprise pricing is provided after inquiry; no free plan or trial is listed in the facts.

Plans

Plan	Billed and limits	Price
Custom enterprise pricing	Tailored proposal; pricing provided after inquiry	On request

As etechgs.com lists them, read 3 Oct 2026. The maker's own page has the final word.

Getting started

Open the QEval website or its ungated platform tour.
Request pricing for a custom enterprise proposal.
Connect telephony, email, chat, and social channels.
Plan for deployment, which the maker says can take 30 days without infrastructure changes.

Verdict

QEval combines interaction analytics, quality scoring, coaching, and compliance monitoring for contact centers. Pricing requires an inquiry, though its platform tour can be viewed without a sign-in or demo call.

Questions

How much does QEval cost?

QEval uses custom enterprise pricing, provided after inquiry.

Which platforms does QEval support?

QEval is web-based.

What interactions does QEval analyze?

The maker says it analyzes voice, chat, email, and messaging interactions.

Which integrations are available?

QEval offers more than 80 pre-built connectors, including Salesforce, Genesys, Five9, NICE, Avaya, Amazon Connect, Tableau, Slack, and Microsoft Teams.

How does QEval handle sensitive data?

It detects PHI, PCI, and PII at ingest and stores redacted transcripts by default.

Who makes QEval?

ETS Labs builds QEval. The maker describes ETS Labs as the AI and engineering division of Etech Global Services.

Facts from QEval's own pages

Access: The maker offers an ungated QEval platform tour that requires no sign-in or demo call. · etechgs.com, 3 Oct 2026
AI quality scoring: QEval evaluates interactions for context, tone, and compliance requirements. · etechgs.com, 3 Oct 2026
Coaching: The coaching engine creates personalized assignments based on performance gaps, compliance violations, and coaching preferences. · etechgs.com, 3 Oct 2026
Commercial history: Etech says QEval launched as a SaaS platform in 2023. · etechgs.com, 2 Oct 2026
Company: QEval is built by ETS Labs, which the maker describes as the AI and engineering division of Etech Global Services. · etechgs.com, 3 Oct 2026
Compliance: The maker says QEval monitors TCPA, HIPAA, PCI-DSS, and GDPR requirements, with real-time alerts and audit trails. · etechgs.com, 3 Oct 2026
Coverage: The maker says QEval analyzes interactions across voice, chat, email, and messaging, rather than sampling a small portion. · etechgs.com, 3 Oct 2026
Data handling: The QEval tour says sensitive PHI, PCI, and PII data is detected and redacted from stored transcripts, with redacted transcript storage by default. · etechgs.com, 3 Oct 2026
Data protection: The platform tour says QEval detects PHI, PCI, and PII at ingest and stores redacted transcripts by default. · etechgs.com, 2 Oct 2026
Deployment: The maker says QEval can be deployed in 30 days without infrastructure changes. · etechgs.com, 2 Oct 2026
Founded: 2023 · etechgs.com, 28 Sept 2026
Headquarters: Nacogdoches, Texas, United States · etechgs.com, 28 Sept 2026
Implementation: The maker says QEval can connect telephony, email, chat, and social channels in 30 days without infrastructure changes. · etechgs.com, 3 Oct 2026
Integrations: QEval offers 80+ pre-built connectors, including Salesforce, Genesys, Five9, NICE, Avaya, Amazon Connect, Tableau, Slack, and Microsoft Teams. · etechgs.com, 3 Oct 2026
Intended users: The maker presents QEval for contact center quality, compliance, and operations teams, including supervisors and QA teams. · etechgs.com, 3 Oct 2026
Interaction coverage: The maker says QEval analyzes 100% of interactions across voice, chat, email, and messaging. · etechgs.com, 2 Oct 2026
Purpose: QEval is a contact center performance management platform that uses AI to analyze customer interactions. · etechgs.com, 3 Oct 2026
Security: ETS Labs lists SOC 2 Type II, ISO 27001:2022, PCI-DSS, HIPAA, and GDPR among its security and compliance credentials. · etechgs.com, 3 Oct 2026
Security attestations: The maker lists SOC 2 Type II and PCI DSS Level 1 as attested, and ISO 27001:2022 and HIPAA as aligned. · etechgs.com, 2 Oct 2026
Speech analytics: Its speech analytics assess tone, sentiment, silence patterns, talk time, and keywords. · etechgs.com, 3 Oct 2026
Support: The maker says its support and implementation team includes former QA directors, supervisors, and workforce management leads. · etechgs.com, 3 Oct 2026

Where QEval stands on Freedom251

Contact Center Analytics Software#20 of 30