No. 7 of 29 ·Contact Center Analytics Software

QEval

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Freedom report

One barScore 5.4

Free tierNo free tier on record
Open codeNo open-source code on record
Runs widely1 of 6 device platforms
DocumentedPlans, terms and facts published

QEval is ranked #7 of 29 in contact center analytics software on Freedom251. It runs on Web.

QEval plans and pricing

All plans

Custom enterprise pricing Not published Tailored proposal; pricing provided after inquiry etechgs.com · 3 Oct 2026

Compared on contact center analytics software

Real-time monitoring: Yes
Speech analytics: Yes
Sentiment analysis: Yes
Quality scorecards: Yes
Service-level reporting: Yes

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The record

Purpose: QEval is a performance management platform for contact centers that analyzes customer interactions with AI.
Interaction coverage: The maker says QEval analyzes 100% of interactions across voice, chat, email, and messaging.
AI quality scoring: Automated scoring evaluates interactions for context, tone, and compliance requirements.
Coaching: The coaching engine creates personalized assignments based on performance gaps, compliance violations, and coaching preferences.
Compliance: The maker says QEval continuously monitors TCPA, HIPAA, PCI-DSS, and GDPR requirements and maintains audit trails.
Data protection: The platform tour says QEval detects PHI, PCI, and PII at ingest and stores redacted transcripts by default.
Security attestations: The maker lists SOC 2 Type II and PCI DSS Level 1 as attested, and ISO 27001:2022 and HIPAA as aligned.
Integrations: QEval offers 80+ pre-built connectors, including Salesforce, Genesys, Five9, NICE, Avaya, Amazon Connect, Tableau, Slack, and Microsoft Teams.
Deployment: The maker says QEval can be deployed in 30 days without infrastructure changes.
Support: The maker says its support and implementation team includes former QA directors, supervisors, and workforce management leads.
Intended users: The platform tour describes views and capabilities for CXOs, operations leaders, QA teams, supervisors, and risk, legal, and audit teams.
Commercial history: Etech says QEval launched as a SaaS platform in 2023.
Coverage: The maker says QEval analyzes interactions across voice, chat, email, and messaging, rather than sampling a small portion.
Implementation: The maker says QEval can connect telephony, email, chat, and social channels in 30 days without infrastructure changes.

Where it ranks on Freedom251

Best Contact Center Analytics Software in 2026#7 of 29

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Sources

etechgs.com/etslabs/qeval/· checked 2 Oct 2026
etechgs.com/etslabs/qeval-tour/· checked 2 Oct 2026
etechgs.com/company/about/· checked 2 Oct 2026
etechgs.com/etslabs/· checked 3 Oct 2026
etechgs.com/contact/· checked 3 Oct 2026