Best Customer Service Workforce Management Software in 2026
Updated
In short: Daktela WFM is ranked #1 of 21 as of 8 October 2026, ahead of GetWFM and QStory Workforce Management. The best-ranked option with a free plan is GetWFM. The lowest first paid tier on this page is Nextiva at $15/mo.
Customer service workforce management software helps teams plan staffing and monitor service coverage. Compare agent scheduling and volume forecasting with staffing intervals, adherence tracking, and intraday management. Channels supported and API access provide details for assessing fit with your operation; free-plan availability and paid-from pricing offer further points to weigh. The entries include Daktela WFM, QStory Workforce Management, and Aspect Workforce. Use the listed planning and monitoring capabilities to focus on your coverage needs and the channels your team supports.
21 customer service workforce management software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
2 of the 21 here have a free tier you can use, 0 have open-source code on record, and 0 have full bars: free, open, on most of your devices and documented.
| # | App | Signal | Free tier | Open code | Devices | From | Score |
|---|---|---|---|---|---|---|---|
| 1 | Daktela WFMWeb · Windows · Mac · Android · iPhone · API | Three bars | — | 5 of 6 | €20/mo | 6.7 | |
| 2 | GetWFMWeb · API | Two bars | — | 1 of 6 | Free | 6.4 | |
| 3 | QStory Workforce ManagementWeb · Android · iPhone | Two bars | — | — | 3 of 6 | — | 5.6 |
| 4 | Aspect WorkforceWeb · Android · iPhone · Self-hosted · API | Two bars | — | — | 3 of 6 | — | 5.5 |
| 5 | CCsuiteAndroid · iPhone | One bar | — | — | 2 of 6 | — | 5.5 |
| 6 | Verint Workforce ManagementWeb · Android · iPhone · API | Two bars | — | — | 3 of 6 | — | 5.5 |
| 7 | Eleveo Workforce ManagementWeb · Self-hosted · API | One bar | — | — | 1 of 6 | — | 5.4 |
| 8 | MaxContact Auto QAWeb · API | One bar | — | — | 1 of 6 | — | 5.4 |
| 9 | NextivaWeb · Windows · Mac · Linux · Android · iPhone · Extension | Two bars | — | — | 6 of 6 | $15/mo | 5.4 |
| 10 | ProHanceCXWeb | One bar | — | — | 1 of 6 | — | 5.4 |
| 11 | Puzzel Workforce ManagementWeb · API | One bar | — | — | 1 of 6 | — | 5.4 |
| 12 | QueuePilotWeb | One bar | — | — | 1 of 6 | — | 5.4 |
| 13 | SingleComm WorkforceWeb | One bar | — | — | 1 of 6 | — | 5.4 |
| 14 | 8x8 Contact CenterWeb · Windows · Mac · Android · iPhone · API | Two bars | — | — | 5 of 6 | — | 5.3 |
| 15 | Alvaria CloudNo platforms listed | No signal | — | — | 0 of 6 | — | 5.0 |
| 16 | AssembledWeb · API | One bar | — | — | 1 of 6 | $25/mo | 5.0 |
| 17 | PeoplewareWeb · API | One bar | — | — | 1 of 6 | — | 5.0 |
| 18 | SureWFMWeb | One bar | — | — | 1 of 6 | $599/mo | 5.0 |
| 19 | TCN Workforce ManagementWeb · API | One bar | — | — | 1 of 6 | — | 5.0 |
| 20 | Xima Workforce ManagementWeb | One bar | — | — | 1 of 6 | — | 4.9 |
| 21 | NiCE Workforce ManagementWeb | No signal | — | — | 1 of 6 | — | 4.7 |
Compare all 21 in a table
| # | App | Score | Free plan | From | Free plan | Paid from | Volume forecasting | Agent scheduling |
|---|---|---|---|---|---|---|---|---|
| 1 | Daktela WFM | 6.7 | Free plan | €20/mo | Yes | — | Yes | — |
| 2 | GetWFM | 6.4 | Free plan | Free | Yes | — | — | — |
| 3 | QStory Workforce Management | 5.6 | No | — | — | — | Yes | — |
| 4 | Aspect Workforce | 5.5 | No | — | — | — | — | — |
| 5 | CCsuite | 5.5 | No | — | — | — | Yes | — |
| 6 | Verint Workforce Management | 5.5 | No | — | — | — | — | — |
| 7 | Eleveo Workforce Management | 5.4 | No | — | — | — | Yes | — |
| 8 | MaxContact Auto QA | 5.4 | No | — | — | — | Yes | — |
| 9 | Nextiva | 5.4 | No | $15/mo | — | 15 /user/mo | — | — |
| 10 | ProHanceCX | 5.4 | No | — | — | — | Yes | — |
| 11 | Puzzel Workforce Management | 5.4 | No | — | — | — | Yes | — |
| 12 | QueuePilot | 5.4 | No | — | — | — | Yes | Yes |
| 13 | SingleComm Workforce | 5.4 | No | — | — | — | Yes | — |
| 14 | 8x8 Contact Center | 5.3 | No | — | No | — | — | — |
| 15 | Alvaria Cloud | 5.0 | No | — | — | — | — | — |
| 16 | Assembled | 5.0 | No | $25/mo | No | — | — | — |
| 17 | Peopleware | 5.0 | No | — | No | — | Yes | — |
| 18 | SureWFM | 5.0 | No | $599/mo | No | — | Yes | — |
| 19 | TCN Workforce Management | 5.0 | No | — | No | — | Yes | — |
| 20 | Xima Workforce Management | 4.9 | No | — | No | — | Yes | Yes |
| 21 | NiCE Workforce Management | 4.7 | No | — | No | — | — | — |
Is your app on this list?
Numbered spots on this list can be sponsored, and a sponsored row is labelled as paid.
Questions about this list
Which customer service workforce management software is ranked first on Freedom251?
Daktela WFM is ranked #1 of 21 with a score of 6.7. GetWFM is second and QStory Workforce Management third.
How many of these have a free plan?
2 of the 21 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, Nextiva has the lowest first paid tier we found: $15/mo.
How is this list ranked?
Ranked free-and-open first: a usable free tier and open-source code, then the platforms it runs on and its documentation.