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QueuePilot
What QueuePilot is
QueuePilot is web-based workforce management software for contact centers, bringing together forecasting, staffing coverage checks, adherence monitoring, and intraday recommendations. Forecast Lab models contact volume, average handle time, shrinkage, occupancy, and staffing needs across queues and 15-minute intervals. Coverage Radar identifies periods that are understaffed, balanced, or overstaffed, helping teams see coverage issues before they affect service levels. Adherence Command monitors agent states, exceptions, and schedule variance in real time. Intraday Copilot suggests options such as overtime, voluntary time off, coaching delays, or schedule changes; a person must approve them. NICE CXone is the live first-class integration, with read-only access to operational metrics and historical interval data. Other named integrations, including Genesys Cloud, Five9, Talkdesk, Amazon Connect, and Zendesk, are planned but not live. Teams can explore workflows in a demo using simulated data. Pricing is on request and scoped to customer needs. Plans include Starter, Pro, and Enterprise, with different capabilities for team size and operating requirements.
Who it suits
QueuePilot is aimed at WFM analysts, supervisors, operations managers, and contact-center leaders. Its NICE CXone page describes a fit of roughly 50 to 5,000 seats.
What it does well
- Forecasting covers volume, handle time, shrinkage, and occupancy.
- Coverage Radar flags understaffed and overstaffed periods.
- Intraday recommendations require human approval.
- Demo mode uses simulated contact-center data.
- Enterprise lists a 99.9% uptime SLA.
What to know first
- Only NICE CXone is a live first-class integration.
- Other named integrations are planned, not live.
- Pricing is available on request.
- The SOC 2 Type II audit is in progress.
Limits
Starter includes core dashboards and adherence, basic Forecast Lab, schedule requests, and a shorter history window. Pro adds advanced forecasting, staffing-gap analysis, Intraday Copilot, manager summaries, and deeper history; Enterprise adds SSO, tailored retention, dedicated onboarding, and security review support. Pricing is scoped after the team reviews customer needs.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Starter | smaller teams · NICE CXone integration · core dashboards and adherence · basic Forecast Lab · schedule requests · shorter history window | On request |
| Pro | active WFM teams · advanced forecasting · staffing-gap analysis · Intraday Copilot · manager summaries · deeper history | On request |
| Enterprise | multi-site, regulated, or custom-integration environments · SSO · tailored retention · dedicated onboarding · security review support | On request |
As queuepilot.io lists them, read 29 Sept 2026. The maker's own page has the final word.
Getting started
- Visit the QueuePilot website.
- Use demo mode to review workflows with simulated contact-center data.
- Contact the QueuePilot team to scope early-access pricing and integration needs.
- Select a plan based on team size and requirements.
- Connect NICE CXone to provide read-only access to queue metrics, agent states, and historical interval data.
Verdict
QueuePilot combines forecasting, adherence monitoring, coverage analysis, and intraday recommendations for contact-center workforce management. Check integration availability and request pricing against your team’s needs before choosing a plan.
Questions
How much does QueuePilot cost?
Pricing is on request. Early-access pricing is scoped around customer size, integration needs, data history, security review, and target workflows.
What plans does QueuePilot offer?
Starter is for smaller teams; Pro is for active WFM teams; Enterprise is for multi-site, regulated, or custom-integration environments. Plan prices are not provided.
Which contact-center integration is live?
NICE CXone is the first-class integration and uses read-only access to queue metrics, agent states, and historical interval data. Genesys Cloud, Five9, Talkdesk, Amazon Connect, and Zendesk integrations are planned and not live yet.
Can a team try QueuePilot before connecting production data?
Yes. Demo mode runs the product on simulated contact-center data so teams can evaluate workflows.
What platforms does QueuePilot support?
QueuePilot is available on the web.
What support and uptime commitments are listed?
Email support is listed, with in-app chat for Pro and Enterprise. Pro has same-business-day response, Enterprise has four-hour response, and Enterprise customers have a 99.9% uptime SLA.
Facts from QueuePilot's own pages
- Adherence
- Adherence Command monitors real-time agent states, exceptions, and schedule variance. · queuepilot.io, 29 Sept 2026
- Audience
- QueuePilot is built for WFM analysts, supervisors, operations managers, and contact-center leaders; its NICE CXone page describes a fit of roughly 50 to 5,000 seats. · queuepilot.io, 29 Sept 2026
- Availability
- QueuePilot lists a 99.9% uptime SLA for Enterprise customers. · queuepilot.io, 29 Sept 2026
- Compliance
- QueuePilot lists SOC 2 Type II audit as in progress, HIPAA BAA availability for Enterprise, and GDPR and CCPA compliance. · queuepilot.io, 29 Sept 2026
- Coverage
- Coverage Radar identifies understaffed, balanced, and overstaffed periods before service-level risk turns into customer impact. · queuepilot.io, 29 Sept 2026
- Demo mode
- Demo mode runs the product against simulated contact-center data so teams can evaluate workflows before connecting production data. · queuepilot.io, 29 Sept 2026
- Forecasting
- Forecast Lab models contact volume, average handle time, shrinkage, occupancy, and staffing requirements across queues and intervals. · queuepilot.io, 29 Sept 2026
- Integration
- NICE CXone is QueuePilot’s first-class integration, using read-only access to queue metrics, agent states, and historical interval data. · queuepilot.io, 29 Sept 2026
- Intraday actions
- Intraday Copilot recommends actions such as overtime, voluntary time off, coaching delays, and schedule changes, with human approval required. · queuepilot.io, 29 Sept 2026
- Planned integrations
- Genesys Cloud, Five9, Talkdesk, Amazon Connect, and Zendesk integrations are described as planned and not live yet. · queuepilot.io, 29 Sept 2026
- Pricing
- Early-access pricing is scoped after the team understands the customer’s size, integration needs, data history, security review, and target workflows. · queuepilot.io, 29 Sept 2026
- Product
- QueuePilot is workforce management software for contact centers that combines forecasting, coverage-gap detection, adherence monitoring, and intraday staffing recommendations. · queuepilot.io, 29 Sept 2026
- Security
- The trust page says customer data is tenant-isolated, encrypted at rest with AES-256 and in transit with TLS 1.3, and stored on SOC 2 Type II compliant infrastructure. · queuepilot.io, 29 Sept 2026
- Support
- The trust page lists email support, in-app chat for Pro and Enterprise, same-business-day response for Pro, and four-hour response for Enterprise. · queuepilot.io, 29 Sept 2026