QueuePilot is web-based workforce management software for contact centers, bringing together forecasting, staffing coverage checks, adherence monitoring, and intraday recommendations. Forecast Lab models contact volume, average handle time, shrinkage, occupancy, and staffing needs across queues and 15-minute intervals. Coverage Radar identifies periods that are understaffed, balanced, or overstaffed, helping teams see coverage issues before they affect service levels. Adherence Command monitors agent states, exceptions, and schedule variance in real time. Intraday Copilot suggests options such as overtime, voluntary time off, coaching delays, or schedule changes; a person must approve them. NICE CXone is the live first-class integration, with read-only access to operational metrics and historical interval data. Other named integrations, including Genesys Cloud, Five9, Talkdesk, Amazon Connect, and Zendesk, are planned but not live. Teams can explore workflows in a demo using simulated data. Pricing is on request and scoped to customer needs. Plans include Starter, Pro, and Enterprise, with different capabilities for team size and operating requirements.

Who it is for

QueuePilot is aimed at WFM analysts, supervisors, operations managers, and contact-center leaders. Its NICE CXone page describes a fit of roughly 50 to 5,000 seats.

What is good

Forecasting covers volume, handle time, shrinkage, and occupancy.
Coverage Radar flags understaffed and overstaffed periods.
Intraday recommendations require human approval.
Demo mode uses simulated contact-center data.
Enterprise lists a 99.9% uptime SLA.

What to know first

Only NICE CXone is a live first-class integration.
Other named integrations are planned, not live.
Pricing is available on request.
The SOC 2 Type II audit is in progress.

Verdict

QueuePilot combines forecasting, adherence monitoring, coverage analysis, and intraday recommendations for contact-center workforce management. Check integration availability and request pricing against your team’s needs before choosing a plan.

QueuePilot plans and pricing

All plans

Starter Not published smaller teams · NICE CXone integration · core dashboards and adherence · basic Forecast Lab · schedule requests · shorter history window queuepilot.io · 29 Sept 2026

Pro Not published active WFM teams · advanced forecasting · staffing-gap analysis · Intraday Copilot · manager summaries · deeper history queuepilot.io · 29 Sept 2026

Enterprise Not published multi-site, regulated, or custom-integration environments · SSO · tailored retention · dedicated onboarding · security review support queuepilot.io · 29 Sept 2026

Compared on customer service workforce management software

Volume forecasting: Yes
Agent scheduling: Yes
Intraday management: Yes
Adherence tracking: Yes
Staffing interval: 15-minute
API access: Yes

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The record

Product

QueuePilot is workforce management software for contact centers that combines forecasting, coverage-gap detection, adherence monitoring, and intraday staffing recommendations.

Forecasting

Forecast Lab models contact volume, average handle time, shrinkage, occupancy, and staffing requirements across queues and intervals.

Coverage

Coverage Radar identifies understaffed, balanced, and overstaffed periods before service-level risk turns into customer impact.

Adherence

Adherence Command monitors real-time agent states, exceptions, and schedule variance.

Intraday actions

Intraday Copilot recommends actions such as overtime, voluntary time off, coaching delays, and schedule changes, with human approval required.

Integration

NICE CXone is QueuePilot’s first-class integration, using read-only access to queue metrics, agent states, and historical interval data.

Planned integrations

Genesys Cloud, Five9, Talkdesk, Amazon Connect, and Zendesk integrations are described as planned and not live yet.

Demo mode

Demo mode runs the product against simulated contact-center data so teams can evaluate workflows before connecting production data.

Security

The trust page says customer data is tenant-isolated, encrypted at rest with AES-256 and in transit with TLS 1.3, and stored on SOC 2 Type II compliant infrastructure.

Compliance

QueuePilot lists SOC 2 Type II audit as in progress, HIPAA BAA availability for Enterprise, and GDPR and CCPA compliance.

Support

The trust page lists email support, in-app chat for Pro and Enterprise, same-business-day response for Pro, and four-hour response for Enterprise.

Availability

QueuePilot lists a 99.9% uptime SLA for Enterprise customers.

Pricing

Early-access pricing is scoped after the team understands the customer’s size, integration needs, data history, security review, and target workflows.

Audience

QueuePilot is built for WFM analysts, supervisors, operations managers, and contact-center leaders; its NICE CXone page describes a fit of roughly 50 to 5,000 seats.