CCsuite is workforce management software for contact centers, covering forecasting, scheduling, agent self-service, adherence tracking, and reporting. CCforecast handles multiskill and multichannel workload forecasts, from a single queue to thousands. CCschedule supports teams from dozens to thousands of employees or external agents, with multiskill requirements and customizable rules. CCagent gives agents around-the-clock access to schedules and tools for requests, updates, and availability. CCadherence tracks adherence in real time and supports historical analysis across multiskill work. Dashboards, reporting, and analytics across the components support decision-making. CCmath says its API connector can work with systems exporting through flat files, APIs, or direct handoffs, and names Avaya, Genesys, Obi4Wan, Zendesk, and Salesforce as past integrations. The company describes CCsuite as scalable from small contact centers to thousands of agents and says it is ISO 27001 certified and GDPR aligned. It is available for Android and iOS. Pricing is on request, and CCmath offers a free one-hour demo with an expert. Technical support requests go through an authenticated Help Center account.
Who it is for
CCsuite suits contact centers needing forecasting, multiskill scheduling, adherence tracking, and agent self-service in one workforce management solution. The company describes its offerings as serving mid- to large-sized centers across several industries.
What is good
- Forecasts multichannel and multiskill workloads.
- Scheduling supports customizable rules and multiskill teams.
- Agents can access schedules and manage availability.
- Free one-hour expert demo is available.
What to know first
- Pricing is available on request.
- Technical support requires an authenticated Help Center account.
- Listed platforms are Android and iOS.
Verdict
CCsuite brings planning, agent tools, adherence tracking, and reporting into one contact-center offering. Buyers can request pricing and use the free expert demo to explore whether its scheduling and forecasting capabilities fit their operation.
Get started with CCsuite
- Visit the CCsuite website.
- Request a quote from CCmath.
- Book the free, one-hour demo with an expert.
- Choose Android or iOS for mobile access.
- For technical support, create a ticket in the authenticated Help Center.
Questions about CCsuite
How much does CCsuite cost?
CCsuite is paid software, and pricing is available on request.
Is there a free trial or demo?
CCmath offers a free, one-hour demo with an expert and lists CCsuite among the solutions customers can ask to see.
Which platforms does CCsuite support?
The listed platforms are Android and iOS.
What does CCsuite include?
Its components cover forecasting, scheduling, agent self-service, adherence tracking, dashboards, reporting, and analytics.
What systems can it integrate with?
CCmath says its connector can work with systems that export through flat files, APIs, or direct handoffs. Past integrations named by CCmath include Avaya, Genesys, Obi4Wan, Zendesk, and Salesforce.
Who is CCsuite intended for?
CCmath describes its solutions as suited to contact centers moving beyond legacy systems, including mid- to large-sized centers across several industries.
Compared on call center workforce management software
- Volume forecasting
- Yes
- Forecast granularity
- both
- Adherence tracking
- Yes
- Skills-based scheduling
- Yes
- Agent self-service
- Yes
