Verint Workforce Management

Verint Workforce Management is ranked #5 of 51 in capacity planning software on Freedom251. It runs on Android, API, iOS, Web.

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Verint Enterprise Workforce Management Not published Contact sales for pricing; page lists no plan limits verint.com · 3 Oct 2026

Compared on capacity planning software

Intraday management: Yes

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Verint Workforce Management

Purpose: Verint Enterprise Workforce Management is an AI-powered solution for accurate forecasting, flexible scheduling, and real-time data insights to help meet service and customer experience goals at lower cost.
Forecasting: It analyzes historical volumes, work types, and handle times across real-time and asynchronous channels, as well as external events and data that affect demand.
Capacity planning: Its capacity planning capabilities help organizations understand long-term staffing needs and make decisions about hiring, redeployment, headcount, overtime, and service levels.
Scheduling: The software automatically builds employee schedules based on customer demand, labor laws, and employee scheduling preferences.
Employee mobile access: The MyVerint Mobile App lets employees access schedules and performance metrics, request time off, swap or bid on shifts, track performance trends, and contact managers.
Integrations: Verint provides instructions for integrating Verint WFM Enterprise with Webex Contact Center; the setup requires a Verint Cloud subscription and Verint Identity Service onboarding.
APIs: Verint lists APIs for retrieving WFM employee adherence data and adding, updating, and retrieving employee schedules.
Access controls: The technical architecture page describes role-based access control, least-privilege cloud access, and SAML 2.0 authentication; it says OIDC is used exclusively for WFM-related mobile iOS and Android apps.
Support: For the Webex Contact Center integration, Verint says its account team or Customer Success Manager will assist with connecting the WFM service after preparing the tenant.
Who it is for: Verint describes WFM as serving workforce analysts balancing customer, employee, and organizational needs, and lists contact center, back-office, branch, and store workforce solutions.
Pricing availability: The product page directs visitors to contact sales or request more information and does not list a price.
Founded: 1994
Headquarters: Melville, New York, USA

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Where it ranks on Freedom251

Best Capacity Planning Software in 2026#5 of 51
Best Workforce Management Software in 2026#13 of 34
Best Contact Center Workforce Management Software in 2026#10 of 34
Best Call Center Workforce Management Software in 2026#10 of 23
Best Customer Service Workforce Management Software in 2026#5 of 20

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Sources

verint.com/workforce-management-software-wfm-solut· checked 3 Oct 2026
verint.com/verint-wfm-for-webex-contact-center/· checked 3 Oct 2026
verint.com/pt-br/technical-architecture-overview/· checked 3 Oct 2026