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boost.ai

by boost.ai

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What boost.ai is

boost.ai is a conversational AI platform for automating customer service and internal support. Teams can build conversation flows without coding, using a hybrid system that combines natural language understanding with generative and agentic capabilities. Agents can plan, make decisions, and take actions across connected channels and enterprise systems. Multiple agents can hand work to one another, with routing that uses contextual, generative, and rule-based understanding.

The platform supports voice, phone, web chat, and messaging, with multilingual support and human handoff. Chat capabilities include proactive campaigns and built-in human chat. Teams can simulate interactions, test voice calls, track KPIs, and analyze conversations; analytics include quality ratings, tags, and filters. Voice integrations include Genesys and Vonage, and the wider integrations catalog covers communication channels, contact centers, authentication, utilities, and voice.

boost.ai presents the platform to enterprises, including organizations in financial services, insurance, telecommunications, and the public sector. The company was founded in Norway in 2016 and is headquartered in Sandnes. It lists ISO/IEC 27001 and ISO/IEC 27701 certifications, along with controls such as segregated single-tenant environments, encryption in transit and at rest, two-factor authentication, SSO, IP allowlisting, and penetration testing. Pricing is available by request, and the company invites prospective customers to book a demo.

Who it suits

It is aimed at enterprise teams automating customer service or internal support across voice and digital channels. The company specifically highlights regulated industries such as financial services, insurance, telecommunications, and the public sector.

What it does well

  • No-code builder supports advanced conversation flows.
  • Combines natural language understanding, generative AI, and agentic capabilities.
  • Supports voice, phone, web chat, and messaging.
  • Agents can take actions and hand work to other agents.
  • Built-in tools simulate interactions, test calls, and track KPIs.
  • Lists single-tenant environments, encryption, SSO, and two ISO/IEC certifications.

What to know first

  • Pricing is available only on request.
  • There is no free plan.
  • The company invites prospective customers to book a demo to discuss costs.

Limits

There is no free plan, and pricing is available on request. The platform's costs are discussed through a demo with the company.

Getting started

  1. Visit the boost.ai website.
  2. Book a demo to discuss the platform and pricing.
  3. Identify the channels and enterprise systems to connect.
  4. Build conversation flows with the no-code conversation builder.
  5. Use the simulation, voice-call testing, KPI, and conversation analysis tools to review flows.

Verdict

Consider boost.ai if your organization needs conversational automation spanning voice and digital support, with agent actions, handoffs, and enterprise security controls. Teams seeking published pricing or a free plan should look elsewhere.

Questions

How much does boost.ai cost?

Pricing is available on request. The company invites prospective customers to book a demo to discuss costs.

Is there a free plan?

No. boost.ai is listed as a paid product with no free plan.

Which channels does boost.ai support?

Supported channels include voice, phone, web chat, and messaging. Multilingual support and human handoff are also listed.

Does the platform have an API?

Yes. API access is listed.

What security certifications does boost.ai list?

The company says it holds ISO/IEC 27001 and ISO/IEC 27701 certifications.

Who makes boost.ai?

The maker is boost.ai. The company was founded in Norway in 2016 and is headquartered in Sandnes.

Facts from boost.ai's own pages

Agent actions
AI agents can plan, make decisions, and take actions across connected channels and enterprise systems. · boost.ai, 8 Oct 2026
Agent orchestration
The platform supports multiple agents that can hand off to one another, with hybrid routing across contextual, generative, and rule-based understanding. · boost.ai, 8 Oct 2026
AI architecture
The platform combines natural language understanding, generative AI, and agentic capabilities in a hybrid architecture. · boost.ai, 8 Oct 2026
Certifications
The company says it has ISO/IEC 27001 certification and ISO/IEC 27701 certification. · boost.ai, 8 Oct 2026
Chat features
Chat features include proactive campaigns, built-in human chat, and conversation analytics with quality ratings, tags, and filters. · boost.ai, 8 Oct 2026
Company announcement
The official site says boost.ai is joining Automation Anywhere. · boost.ai, 8 Oct 2026
Company history
boost.ai says it was founded in Norway in 2016. · boost.ai, 8 Oct 2026
Free plan
No · boost.ai, 23 Sept 2026
Headquarters
A 2021 company announcement says boost.ai was headquartered in Stavanger, Norway. · boost.ai, 8 Oct 2026
Human handoff
Agents can hand conversations to human staff with the conversation context and transcript. · boost.ai, 8 Oct 2026
Hybrid AI
The platform combines natural language understanding with generative and agentic capabilities in a hybrid architecture. · boost.ai, 8 Oct 2026
Industries
The company highlights financial services, insurance, telecommunications, and the public sector as industries it serves. · boost.ai, 8 Oct 2026
Integrations
The integrations page groups connections into communication channels, contact center, authentication, utility, and voice categories. · boost.ai, 8 Oct 2026
Intended customers
The company presents the platform for enterprises in regulated industries, including financial services, insurance, telecom, and the public sector. · boost.ai, 8 Oct 2026
No-code builder
Its conversation builder lets teams create advanced conversation flows without coding or developers. · boost.ai, 8 Oct 2026
Pricing availability
The company directs prospective customers to request a demo, and its terms say prices are set out in customer order forms. · boost.ai, 8 Oct 2026
Product
boost.ai is a no-code conversational AI platform for automating customer service and internal support. · boost.ai, 8 Oct 2026
Purpose
boost.ai provides a conversational AI platform for automating customer service and internal support. · boost.ai, 8 Oct 2026
Security
The security page lists segregated single-tenant environments, encryption in transit and at rest, two-factor authentication, SSO, IP allowlisting, and penetration testing. · boost.ai, 8 Oct 2026
Security certifications
boost.ai states that it is ISO/IEC 27001 certified since May 2021 and ISO/IEC 27701 certified since June 2022. · boost.ai, 8 Oct 2026
Security controls
Listed controls include single-tenant customer environments, encryption in transit and at rest, two-factor authentication, SSO, IP allowlisting, and penetration testing. · boost.ai, 8 Oct 2026
Support and delivery
The company offers expert guidance and describes its solutions as enterprise-ready and easy to implement; its site invites prospective customers to book a demo. · boost.ai, 8 Oct 2026
Testing and analytics
Built-in tools simulate user interactions, test voice calls, track KPIs, and analyze conversations. · boost.ai, 8 Oct 2026
Voice and messaging
Voice is built into the platform alongside digital channels, using shared agents, conversation logic, guardrails, and analytics. · boost.ai, 8 Oct 2026

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