Best AI Customer Service Agents in 2026
33 ai customer service agents ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
33ranked
3free plans on this page
$6.25/molowest paid tier
2 Oct 2026last checked
| # | App | Score | From | Free plan | Paid from | Supported channels | Workflow actions | Human handoff | Voice support | |
|---|---|---|---|---|---|---|---|---|---|---|
| 1 | Yellow.ai | 8.0 | Free | Yes | — | — | — | Yes | — | View |
| 2 |  Intercom | 6.7 | $19/mo | No | — | — | — | — | — | View |
| 3 | Enjo AI Support Agent | 6.6 | Free | Yes | 95 /mo | web chat, Help Center portal, Slack, Microsoft Teams, email | Yes | Yes | — | View |
| 4 | Decagon | 6.5 | — | — | — | chat, voice, email, SMS, WhatsApp | Yes | Yes | Yes | View |
| 5 |  Webex App | 6.4 | Free | — | — | — | — | — | — | View |
| 6 | Parloa | 6.3 | — | — | — | voice, chat, messenger, apps | Yes | Yes | Yes | View |
| 7 |  Cognigy | 6.3 | — | — | — | — | — | Yes | — | View |
| 8 |  Capacity | 6.2 | — | — | — | — | — | — | — | View |
| 9 | Forethought Solve | 6.2 | — | No | — | chat, email, voice, SMS, Slack, mobile, API | Yes | Yes | Yes | View |
| 10 | Genesys Cloud Agentic Virtual Agent | 6.2 | $6.25/mo | No | — | voice, email, web chat, SMS, WhatsApp, Facebook Messenger, Instagram, X direct messages, Apple Messages for Business, open messaging | Yes | Yes | Yes | View |
| 11 | Sierra | 6.1 | — | No | — | web chat, mobile app, WhatsApp, Apple Business Chat, SMS, email, voice, ChatGPT | Yes | Yes | Yes | View |
| 12 | Kore.ai | 6.1 | — | — | — | — | — | Yes | — | View |
| 13 | Pega Customer Service | 6.0 | — | — | — | — | — | — | — | View |
| 14 | ASAPP CXP | 5.9 | — | — | — | voice, chat, web, digital messaging, mobile apps | Yes | Yes | Yes | View |
| 15 | Zowie | 5.9 | — | — | — | website widget, mobile app, email, phone, Facebook Messenger, Instagram Direct, WhatsApp, Viber | Yes | Yes | Yes | View |
| 16 |  Uniphore Self-Service Agent | 5.8 | — | — | — | voice, chat, text | Yes | Yes | Yes | View |
| 17 | PolyAI | 5.7 | — | No | — | voice, webchat, SMS, WhatsApp | Yes | Yes | Yes | View |
| 18 | Inbenta | 5.7 | — | No | — | chat, voice, email, Facebook, WhatsApp, Instagram, X (Twitter), social media | Yes | Yes | Yes | View |
| 19 | Replicant | 5.6 | — | — | — | voice, chat, SMS | Yes | Yes | Yes | View |
| 20 | boost.ai | 5.5 | — | — | — | voice, phone, web chat, messaging | Yes | Yes | Yes | View |
| 21 | Puzzel AI | 5.5 | — | — | — | chat, voice, email | Yes | Yes | Yes | View |
| 22 | Mavenoid | 5.4 | — | — | — | voice, website, embedded widget, mobile app | Yes | Yes | Yes | View |
| 23 | Gladly | 5.4 | — | — | — | — | — | — | — | View |
| 24 | Kustomer | 5.3 | — | — | — | — | — | — | — | View |
| 25 | Pypestream | 5.3 | — | — | — | voice, chat, SMS, social | Yes | Yes | Yes | View |
Is your app on this list?
Numbered spots on this list can be sponsored. They are labelled, and the editorial order and scores never change for payment.
Questions about this list
Which ai customer service agent is ranked first on Freedom251?
Yellow.ai is ranked #1 of 33 with a score of 8.0. Intercom is second and Enjo AI Support Agent third.
How many of these have a free plan?
3 of the 25 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, Genesys Cloud Agentic Virtual Agent has the lowest first paid tier we found: $6.25/mo.
How is this list ranked?
Ranked free-and-open first: a usable free tier and open-source code, then the platforms it runs on and its documentation. Paid placements never change a rank.
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