Best AI Customer Service Agents in 2026 — page 2

Salesforce Agentforce

Kustomer

Kustomer combines a unified customer timeline, service tools and AI features with options for human review. Pricing is on request, and listed Enterprise and Ultimate plans differ in several limits.

Weav

Weav offers the same listed channel set across plans, with allowances that increase from Lite to Max.

Forethought Solve

Choose Solve if your support team needs an AI agent across multiple channels, with workflow actions and contextual human handoffs.

REP AI

REP AI combines conversational shopping, support automation, and human handoff for ecommerce channels.

Genesys Cloud Agentic Virtual Agent

Genesys Cloud Agentic Virtual Agent combines automated workflow actions with cross-channel context and human escalation. Buyers should account for token requirements and possible usage-based charges.

Gladly

Gladly brings customer service and shopping assistance together with customer journey context and integrations.

boost.ai

Consider boost.ai if your organization needs conversational automation spanning voice and digital support, with agent actions, handoffs, and enterprise security controls.

Decagon

Choose Decagon if your support operation needs its combination of five channels, workflow actions, human handoff, multilingual support, voice support, and API access.

Mavenoid

Choose Mavenoid if your product or device company needs guided, multimodal support and a route to live agents when automation reaches its limit.

Parloa

Choose Parloa if your enterprise needs tools to build, monitor, and improve customer-facing AI agents across several interaction channels.

PolyAI

PolyAI offers enterprise dialog agents across multiple customer channels, with agent-building tools and a broad integration catalog.

LivePerson Conversational Cloud

Consider LivePerson Conversational Cloud if your business needs customer conversations across voice and messaging, with automation, human handoff, and interaction analytics.

Pypestream

Choose Pypestream if your enterprise needs AI agents to carry out customer workflows across voice and chat, with API actions, integrations, and auditable controls.

Sprinklr Service

Sprinklr Service combines cross-channel contact center tools, AI assistance and configurable routing in an enterprise platform. Prospective customers need to request pricing and a demo to evaluate it.

Puzzel AI

Puzzel AI combines automated customer conversations with agent assistance, interaction analysis, quality scoring, and configurable summaries.

Replicant

Replicant combines configurable AI agents, multichannel conversations, integrations, and human escalation for enterprise use.

Uniphore Self-Service Agent

Self-Service Agent combines automated conversations, agent building, evaluation, and human handoff.

Casey the Help Agent

Casey provides channel-spanning self-service with escalation to people and workflow actions.

Helpbase

Helpbase combines automated customer responses and workflow actions with shared tools for support staff. Teams should request pricing and confirm whether its unnamed integrations fit their stack.

Sierra

Sierra combines agent building, multi-channel support, integrations, and conversation analytics for customer experience teams.

Zowie

Zowie combines agent creation and orchestration with monitoring and multiple deployment options. Prospective buyers must book a demo, and fees are set in an Order Form.

Freshdesk Omni (formerly Freshworks Customer Service Suite)

Freshworks Freddy AI Agent

Freddy AI Agent combines multichannel customer service with workflow automation and human handoff. Compare included session limits and annual plan costs with your expected usage.

Aide