LivePerson Conversational Cloud

What LivePerson Conversational Cloud is

LivePerson Conversational Cloud is a web platform for managing customer conversations across voice and messaging. Supported channels include websites, mobile apps, SMS, email, WhatsApp, Apple Messages for Business, Facebook Messenger, Instagram, Google RCS Messaging, Google Business Messaging, KakaoTalk, LINE, Viber, WeChat, and voice. The platform supports human handoff and multilingual conversations. Its tools include a visual flow builder, AI bot generation, knowledge-base answers, real-time guidance, suggested replies, conversation summaries, and next-best actions. Analytics cover sentiment, customer journeys, interactions, and text, drawing on conversational data across voice and messaging to help understand customer needs and feelings.

Administrators can create and manage users and skills in the management console. Integration Hub supports workflows, third-party APIs, and a widget marketplace; plan information includes access to more than 50 data, connect, and customize APIs. The platform integrates with a brand's single sign-on experience, and technical support is described as available 24/7. Bronze is a messaging-first workspace focused on agent and supervisor efficiency; Silver centers on intelligent automation and self-service; Gold adds advanced analytics and generative AI capabilities. Businesses are directed to request a quote, and the service has no free plan. Messaging channels are charged at listed rates plus a 15% handling fee. Limits include a maximum of 15 file transfer tasks per site ID and 1,000 generative intent training phrases per intent. LivePerson was founded in 1995 and is headquartered in New York, New York; it has been acquired by SoundHound AI.

Who it suits

LivePerson Conversational Cloud suits businesses handling customer conversations across multiple messaging channels and voice. Its plans address messaging-focused agent work, self-service automation, and advanced analytics and generative AI, while management and integration tools support administrators.

Limits

File transfer subscriptions allow a maximum of 15 tasks per site ID, and Generative Intent Training allows up to 1,000 training phrases per intent. Messaging channels are charged at listed rates plus a 15% handling fee.

Getting started

1. Visit the LivePerson Conversational Cloud website.
2. Request a quote for business pricing.
3. Choose among Bronze, Silver, or Gold according to the plan descriptions.
4. Connect supported messaging or voice channels.
5. Use the management console to create and manage users and skills.

Verdict

Consider LivePerson Conversational Cloud if your business needs customer conversations across voice and messaging, with automation, human handoff, and interaction analytics. Businesses should request a quote to assess the paid plans, and account for the 15% handling fee on messaging channels.