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PolyAI

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What PolyAI is

PolyAI builds dialog agents for enterprise customer conversations, with the aim of resolving interactions without escalation. Teams can design agents in Dialog Studio using no-code through full-code approaches, defining flows, tools, and brand voice. Customer channels include voice, SMS, WhatsApp, mobile app, web chat, email, and in-app voice. PolyAI offers pre-built integrations, a self-serve Connect Portal, and open APIs; its integration catalog lists more than 130 integrations, including Salesforce, ServiceNow, Zendesk, Twilio, Five9, Amazon Connect, and OpenTable. The company says its dialog models are continuously trained on hundreds of millions of real business interactions. It lists security credentials including SOC 2 Type 2, ISO 27001, PCI DSS, GDPR, and HIPAA. Data residency is available in the US, UK, EU, and APAC without cross-region transfer. Customer data is not used for training without opt-in and is not sold. All plans include monitoring, system upgrades, a web ticket portal, a 24/7/365 emergency support phone line, and a 99.9% uptime SLA on phone lines. Pricing is available on request; there is no free plan.

Who it suits

PolyAI suits enterprises handling complex customer conversations across voice and messaging channels. Its agent-building tools, integrations, workflow actions, and human handoff are relevant to teams automating service interactions.

What it does well

  • Supports voice, web chat, SMS, and WhatsApp.
  • Dialog Studio supports no-code through full-code agent design.
  • Catalog lists more than 130 integrations.
  • Supports workflow actions and human handoff.
  • All plans include a 99.9% phone-line uptime SLA.

What to know first

  • No free plan.
  • Pricing is available on request.
  • Ongoing voice-agent use is priced per minute.

Limits

PolyAI has no free plan. The custom enterprise plan prices ongoing voice-agent use per minute, with the amount varying by needs; maintenance and 24/7 support are included.

Plans

PlanBilled and limitsPrice
Custom enterprise planOngoing voice-agent use is priced per minute; request a demo for pricing. · Price varies by needs · per-minute ongoing use · includes maintenance and 24/7 supportOn request

As poly.ai lists them, read 8 Oct 2026. The maker's own page has the final word.

Getting started

  1. Open the PolyAI website
  2. Request a demo or pricing discussion
  3. Choose the customer channels for deployment
  4. Design an agent in Dialog Studio
  5. Connect systems through integrations, the Connect Portal, or open APIs
  6. Configure human handoff and workflow actions

Verdict

PolyAI offers enterprise dialog agents across multiple customer channels, with agent-building tools and a broad integration catalog. Pricing requires an inquiry, and ongoing voice-agent use is priced per minute.

Questions

Does PolyAI offer a free plan?

No. PolyAI is a paid service and lists no free plan.

How is PolyAI priced?

Pricing is available on request. Ongoing voice-agent use is priced per minute and varies by needs.

Which channels does PolyAI support?

Supported channels include voice, webchat, SMS, and WhatsApp. The homepage also lists mobile app, email, and in-app voice.

Can PolyAI hand conversations to people?

Yes. Human handoff is available.

What support is included?

All plans include a web ticket portal, a 24/7/365 emergency support phone line, and a 99.9% uptime SLA on phone lines.

Facts from PolyAI's own pages

Agent building
Dialog Studio lets teams design agents from no-code to full-code, with flows, tools, and brand voice in one place. · poly.ai, 8 Oct 2026
Channels
The homepage lists voice, SMS, WhatsApp, mobile app, web chat, email, and in-app voice as customer channels. · poly.ai, 8 Oct 2026
Company founding
PolyAI says it was founded in 2017 by Cambridge machine learning researchers. · poly.ai, 8 Oct 2026
Data residency
The homepage states that data residency is available in the US, UK, EU, and APAC with no cross-region transfer. · poly.ai, 8 Oct 2026
Data use
The homepage says customer data is never used for training without opt-in and is never sold. · poly.ai, 8 Oct 2026
Enterprise audience
PolyAI describes its platform as built for enterprises handling complex customer conversations and lists industries including healthcare, financial services, hotels, restaurants, retail, and utilities. · poly.ai, 8 Oct 2026
Example integrations
The integration catalog lists Salesforce, ServiceNow, Zendesk, Twilio, Five9, Amazon Connect, and OpenTable, among others. · poly.ai, 8 Oct 2026
Founded
2017 · poly.ai, 23 Sept 2026
Integrations
PolyAI offers pre-built integrations, a self-serve Connect Portal, and open APIs; its integration catalog lists 130+ integrations. · poly.ai, 8 Oct 2026
Models
PolyAI says its dialog models are continuously trained on hundreds of millions of real business interactions. · poly.ai, 8 Oct 2026
Monitoring and upgrades
All plans include monitoring for maintenance and system performance and upgrades to the latest system features. · poly.ai, 8 Oct 2026
Product
PolyAI builds dialog agents to handle enterprise customer conversations, with the goal of resolving them without escalation. · poly.ai, 8 Oct 2026
Security
PolyAI lists SOC 2 Type 2, ISO 27001, PCI DSS, GDPR, and HIPAA certifications or compliance credentials on its security page. · poly.ai, 8 Oct 2026
Support and SLA
All plans include a web ticket portal, a 24/7/365 emergency support phone line, and a 99.9% uptime SLA on phone lines. · poly.ai, 8 Oct 2026

Where PolyAI stands on Freedom251

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