Best PolyAI Alternatives in 2026
Updated
20 apps from AI customer service agents ranked against PolyAI on the same published basis.
- 1PolyAI vs Webex App
- 2PolyAI vs Agentforce Vibes
- 3PolyAI vs Klaviyo
- 4PolyAI vs Yellow.ai
- 5PolyAI vs ChatterMate
- 6PolyAI vs Dalo
- 7PolyAI vs Freshdesk
- 8PolyAI vs Stept
- 9PolyAI vs Weav
- 10PolyAI vs Kustomer
- 11PolyAI vs OpenServe
- 12PolyAI vs Pega CRM
- 13PolyAI vs Zowie
- 14PolyAI vs Gladly
- 15PolyAI vs Helpbase
- 16PolyAI vs Ada
- 17PolyAI vs AgentDesk
- 18PolyAI vs Cognigy
- 19PolyAI vs Decagon
- 20PolyAI vs Ema Customer Support AI Employee
PolyAI alternatives compared
| # | App | Score | Free plan | From | Runs on |
|---|---|---|---|---|---|
| 1 | Webex App | 6.7 | Free plan | Free | Android, iOS, Mac, Web, Windows |
| 2 | Agentforce Vibes | 6.4 | Free plan | $125/mo | Web, iOS, Android |
| 3 | Klaviyo | 6.4 | Free plan | Free | Web |
| 4 | Yellow.ai | 6.4 | Free plan | Free | Web, iOS, Android |
| 5 | ChatterMate | 6.3 | Free plan | $19/mo | Web |
| 6 | Dalo | 6.3 | Free plan | $10/mo | Web |
| 7 | Freshdesk | 6.3 | Free plan | $19/mo | API |
| 8 | Stept | 6.3 | Free plan | $19/mo | Web |
| 9 | Weav | 6.3 | Free plan | $29/mo | Web |
| 10 | Kustomer | 5.6 | No | — | Android, API, iOS, Web |
| 11 | OpenServe | 5.5 | No | — | Web |
| 12 | Pega CRM | 5.4 | No | — | Web |
| 13 | Zowie | 5.4 | No | — | Web, iOS, Android |
| 14 | Gladly | 5.3 | No | — | API, Web |
| 15 | Helpbase | 5.3 | No | — | Web |
| 16 | Ada | 5.2 | No | — | Android, API, iOS, Web |
| 17 | AgentDesk | 5.2 | No | — | Web |
| 18 | Cognigy | 5.2 | No | — | Web |
| 19 | Decagon | 5.2 | No | — | Web |
| 20 | Ema Customer Support AI Employee | 5.2 | No | — | Web |
Make your app an alternative to PolyAI
See the priceThe sponsored alternative slot on this page is labelled Sponsored.
Questions about PolyAI alternatives
What is the best alternative to PolyAI?
Webex App, number 1 in AI customer service agents with a score of 6.7 out of 10. The others here: Agentforce Vibes, Klaviyo, Yellow.ai and 16 more.
What is the best free alternative to PolyAI?
Webex App is the best-ranked alternative with a free plan. 9 of the 20 alternatives here publish a free plan on their own pricing pages.
How are these alternatives ranked?
Ranked free-and-open first: a usable free tier and open-source code, then the platforms it runs on and its documentation.