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Teneo
What Teneo is
Teneo is an enterprise conversational AI platform that works on top of an existing contact center. It combines Teneo Linguistic Modeling Language with large language models, including models from OpenAI and Anthropic. Its voice agents let customers explain an issue in natural language, then either resolve routine requests or pass complex cases to human agents with conversation context. Teneo says it supports 86+ languages and has more than 17,000 AI agents in production. It connects with contact center platforms such as Genesys Cloud and Amazon Connect through pre-built connectors, and offers low-code integration nodes and a Public API. Teneo Studio supports building, testing, deploying, analyzing, and optimizing conversational solutions. Deployments are available on-premise, in a private cloud, or as SaaS. The platform is paid, with pricing on request, and a free trial is listed. A Teneo 8 promotion offers select organizations two months of free access, a custom AI agent, and onboarding sessions.
Who it suits
Teneo suits enterprises looking to add conversational and voice automation to an existing contact center. It may also fit organizations that need multiple deployment options or integrations with Genesys Cloud or Amazon Connect.
What it does well
- Supports 86+ languages, according to Teneo.
- Handles routine voice requests and hands off complex cases.
- Pre-built connectors for Genesys Cloud and Amazon Connect.
- Offers on-premise, private cloud, and SaaS deployments.
- Includes low-code integration nodes and a Public API.
What to know first
- Pricing is on request.
- The listed promotion is limited to select organizations.
- Documentation access may need to be requested.
Limits
The SaaS Pro and SaaS Enterprise fees are specified in an Order Form, and subscriptions are generally paid annually in advance. The Teneo 8 promotion offers two months of free access to select organizations.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| SaaS Pro / SaaS Enterprise | Fees specified in an Order Form; subscriptions are generally paid annually in advance. · Pricing not publicly stated · Pro and Enterprise licenses | On request |
As teneo.ai lists them, read 4 Oct 2026. The maker's own page has the final word.
Getting started
- Visit the Teneo conversational AI platform website.
- Request pricing for SaaS Pro or SaaS Enterprise.
- Use the listed free trial, or check whether your organization qualifies for the Teneo 8 promotion.
- Choose an on-premise, private cloud, or SaaS deployment.
- Use Teneo Studio to build, test, and deploy a conversational solution.
Verdict
Teneo combines conversational AI, contact center integrations, and voice-agent handoff in a platform for existing contact centers. Pricing is not public, so organizations need to request details.
Questions
How much does Teneo cost?
Pricing is available on request. SaaS Pro and SaaS Enterprise fees are specified in an Order Form, and subscriptions are generally paid annually in advance.
Is there a free trial?
Yes. A Teneo 8 promotion offers select organizations two months of free access, a custom AI agent, and onboarding sessions.
Which contact center platforms does it integrate with?
Teneo says it orchestrates platforms including Genesys Cloud and Amazon Connect, with pre-built connectors for both.
How can Teneo be deployed?
Teneo lists on-premise, private cloud, and SaaS deployment options.
Where is Teneo based?
Teneo is headquartered in Danderyd, Sweden.
What security certifications or reports does Teneo cite?
Teneo says its organization is ISO 27001 certified and its SaaS delivery is covered by SOC 2 Type I and Type II reports for Security.
Facts from Teneo's own pages
- Contact center integrations
- The platform says it orchestrates contact center platforms including Genesys Cloud and Amazon Connect, with pre-built connectors for both. · teneo.ai, 4 Oct 2026
- Deployment options
- Teneo says the platform supports on-premise, private cloud, and SaaS deployments. · teneo.ai, 4 Oct 2026
- Development tools
- Teneo Studio supports building, testing, deploying, analyzing, and optimizing conversational solutions; the documentation also describes a web widget. · teneo.ai, 4 Oct 2026
- Headquarters
- Danderyd, Sweden · teneo.ai, 28 Sept 2026
- Hybrid AI
- The platform combines Teneo Linguistic Modeling Language with large language models, including models from OpenAI and Anthropic. · teneo.ai, 4 Oct 2026
- Integration options
- Teneo describes an open integration architecture with low-code, drag-and-drop integration nodes and a Public API. · teneo.ai, 4 Oct 2026
- Languages and scale
- Teneo says it supports 86+ languages and has more than 17,000 AI agents in production. · teneo.ai, 4 Oct 2026
- Purpose
- Teneo is an enterprise conversational AI platform that runs on top of an existing contact center. · teneo.ai, 4 Oct 2026
- Security
- Teneo says its organization is ISO 27001 certified and its SaaS delivery is covered by SOC 2 Type I and Type II reports for Security. · teneo.ai, 4 Oct 2026
- Support availability
- Teneo’s documentation is available to users with access, and users without access can request it for review. · teneo.ai, 4 Oct 2026
- Trial offer
- A Teneo 8 promotion offers select organizations two months of free access, a custom AI agent, and onboarding sessions. · teneo.ai, 4 Oct 2026
- Voice automation
- Teneo voice agents let customers describe issues in natural language and can resolve routine requests autonomously or hand complex cases to agents with conversation context. · teneo.ai, 4 Oct 2026
Where Teneo stands on Freedom251
- Customer Service Automation Software#10 of 26
- Enterprise AI Chatbots Software#11 of 25
- Conversational AI Platforms#31 of 41