FREEDOM251

Freedom251 › Customer Service Automation Software

Capacity

by Capacity

Paid AndroidAPIExtensioniPhoneWeb

Visit Capacity Alternatives Pricing

Capacity's own site

What Capacity is

Capacity is a CX automation platform for contact centers that links knowledge, data, and systems for AI agents and human-agent tools. Its agents handle chat, SMS, voice, and email. The platform also provides real-time agent assistance, automatic quality checks, conversation intelligence, and outbound campaigns. Capacity’s AI Knowledge Orchestration Layer learns from interactions and supports these capabilities.

The product is aimed at mid-market and enterprise contact centers, typically with 50 to 500 or more agents. Plans are Core, Pro, and Enterprise, with storage allowances of up to 100GB, 1TB, and 2TB respectively. Pricing is available on request, and there is no free plan. Usage is measured by channel: responses for chat and email, minutes for voice, messages for SMS, and agent hours for agent assist and intelligence.

Capacity lists 273 integrations, including Salesforce, Zendesk, Slack, and Microsoft Teams. It states that data is encrypted with AES-256 at rest and TLS 1.2 or higher in transit, and that it is GDPR, HIPAA, and SOC 2 Type II compliant. Security controls include role-based permissions, audit logs, and single sign-on integrations such as Okta and Azure AD. Customer data is not used to train external models. Standard onboarding and support are included with a subscription.

Who it suits

Capacity suits mid-market and enterprise contact centers that need AI agents across chat, SMS, voice, and email, alongside agent-assist and conversation tools. Its stated customer profile typically has 50 to 500 or more agents.

What it does well

  • AI agents support chat, SMS, voice, and email.
  • Includes real-time agent assist, auto QA, and conversation intelligence.
  • Lists 273 integrations, including Salesforce and Zendesk.
  • States GDPR, HIPAA, and SOC 2 Type II compliance.
  • Role-based permissions, audit logs, and single sign-on integrations are available.

What to know first

  • There is no free plan.
  • Pricing is available only on request.
  • Usage is metered by channel and agent hours.

Limits

There is no free plan. Core includes up to 100GB storage, Pro up to 1TB, and Enterprise up to 2TB; usage is measured by channel and by agent hours for assist and intelligence.

Plans

PlanBilled and limitsPrice
ProAnnual platform subscription; AI agent usage and optional add-ons are priced separately · Sized for growing teams · Helpdesk, live chat and inbox · 8 dashboards · 100 AI Assistant questions · Up to 1TB storageOn request
CoreAnnual platform subscription; AI agent usage and optional add-ons are priced separately · Sized for small teams · 5 dashboards · 100 AI Assistant questions · Up to 100GB storageOn request
EnterpriseAnnual platform subscription; AI agent usage and optional add-ons are priced separately · Sized for large teams · Campaigns and CRM included · 10 dashboards · 100 AI Assistant questions · HIPAA package available · Up to 2TB storageOn request

As capacity.com lists them, read 21 Oct 2026. The maker's own page has the final word.

Getting started

  1. Visit https://capacity.com/.
  2. Choose among Core, Pro, or Enterprise, with pricing provided on request.
  3. Request a subscription and discuss standard onboarding and support.
  4. Use the web, API, or extension access options.

Verdict

Consider Capacity if your contact center needs multi-channel AI agents, agent tools, and broad integrations, particularly at mid-market or enterprise scale. Look elsewhere if you need a free plan or pricing you can evaluate without requesting a quote.

Questions

Does Capacity have a free plan?

No. Capacity is a paid product and has no free plan.

How much does Capacity cost?

Pricing is available on request.

Which channels do its AI agents support?

Chat, SMS, voice, and email.

What integrations does Capacity list?

It lists 273 integrations, including Salesforce, Zendesk, Slack, and Microsoft Teams.

What platforms are supported?

Capacity lists web, API, and extension platforms.

What security measures does Capacity state it uses?

It states that it uses AES-256 encryption at rest and TLS 1.2 or higher in transit, and lists GDPR, HIPAA, and SOC 2 Type II compliance.

Facts from Capacity's own pages

Access controls
The security page describes role-based permissions, audit logs and single sign-on options including Okta and Azure AD. · capacity.com, 21 Oct 2026
Agent Assist
Agent Assist provides human support representatives with real-time guidance and answers during interactions. · capacity.com, 21 Oct 2026
AI data privacy
Capacity says customer data is not shared or used to train external AI models. · capacity.com, 21 Oct 2026
AI features
The platform includes AI agents, real-time agent assist, auto QA, conversation intelligence, and outbound campaigns. · capacity.com, 12 Oct 2026
AI privacy
Capacity says customer data is never shared or used to train external models. · capacity.com, 12 Oct 2026
Android app
Google Play lists a Capacity mobile app for interacting with its Concierge chatbot and browsing the knowledge base; it showed 1K+ downloads on the opened listing. · play.google.com, 21 Oct 2026
API and extensibility
The support center documents a Capacity API, webhooks, authentication, developer tools and databases; the security page also describes open APIs and custom integrations. · support.capacity.com, 21 Oct 2026
Channels
Its AI agents support chat, SMS, voice, and email. · capacity.com, 12 Oct 2026
Chat AI agent
The platform offers chat AI agents to answer customer questions and automate support interactions. · capacity.com, 21 Oct 2026
Company
Capacity says it was founded in 2017 by David Karandish and Chris Sims and is headquartered in St. Louis. · capacity.com, 12 Oct 2026
Company funding
Capacity’s LinkedIn page reported a Series E raise of more than $54 million and more than $159 million raised since its 2017 founding. · linkedin.com, 21 Oct 2026
Company legal name
The services agreement names AI Software, LLC and its affiliates as Capacity. · capacity.com, 21 Oct 2026
Company size
LinkedIn lists Capacity in the 51–200 employee range. · linkedin.com, 21 Oct 2026
Conversation analytics
Analytics features include Auto QA, conversation intelligence, AI CSAT, coaching and interaction summaries. · capacity.com, 21 Oct 2026
Developer platform
Capacity says admins can manage API connections and edit, permission or retire application skills through its developer platform. · capacity.com, 21 Oct 2026
Documentation
The public knowledge center organizes articles on onboarding, knowledge management, helpdesk, AI, workflows, analytics, integrations, API use and troubleshooting. · support.capacity.com, 21 Oct 2026
Email AI agent
Capacity lists email AI agents as part of its support automation platform. · capacity.com, 21 Oct 2026
Founded
Capacity says it was founded in 2017 by David Karandish and Chris Sims. · capacity.com, 21 Oct 2026
Free plan
No · capacity.com, 23 Sept 2026
Headquarters
Capacity identifies St. Louis as its headquarters; LinkedIn lists University City, Missouri and the 6665 Delmar Boulevard address. · linkedin.com, 21 Oct 2026
Human handoff
Yes · capacity.com, 23 Sept 2026
Integrations
Capacity advertises more than 250 prebuilt integrations, with examples including Salesforce, Zendesk, HubSpot, Slack, Microsoft Teams and Google Workspace. · capacity.com, 21 Oct 2026
Integration types
The integration directory distinguishes API, calendar, indexed-content and interface integrations, and notes that API connections can use REST, XML or SOAP endpoints. · capacity.com, 21 Oct 2026
iOS app requirements
Apple lists the Capacity app as requiring iOS 15.1 or later, or iPadOS 15.1 or later; Mac compatibility requires macOS 12 and an Apple M1 chip or later. · apps.apple.com, 21 Oct 2026

Where Capacity stands on Freedom251

Look at these too