Side by side
Capacity vs Webex App
Both stand on customer service automation software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Paid AndroidAPIExtension+2
Consider Capacity if your contact center needs multi-channel AI agents, agent tools, and broad integrations, particularly at mid-market or enterprise scale. Look elsewhere if you need a free plan or pricing you can evaluate without requesting a quote.
Visit Capacity Free plan AndroidiPhoneMac+2
Webex App brings meetings and team messaging together, with a free plan that includes local recording. Consider the 40-minute free meeting limit and the need for the app to access all features.
Visit Webex AppThe facts
| Capacity | Webex App | |
|---|---|---|
| Free plan | No | Yes |
| Open source | No | Not published |
| Runs on | Android, API, Extension, iPhone, Web | Android, iPhone, Mac, Web, Windows |
| Lowest paid plan | Free or on request | Free or on request |
| Plans published | 3 | 7 |
| Maker | Capacity | Webex App |
| Website | capacity.com | webex.com |
| On customer service automation software | #6 of 26 | #2 of 26 |
Capacity: what it does well
- AI agents support chat, SMS, voice, and email.
- Includes real-time agent assist, auto QA, and conversation intelligence.
- Lists 273 integrations, including Salesforce and Zendesk.
- States GDPR, HIPAA, and SOC 2 Type II compliance.
- Role-based permissions, audit logs, and single sign-on integrations are available.
What to know first
- There is no free plan.
- Pricing is available only on request.
- Usage is metered by channel and agent hours.
Webex App: what it does well
- Free meetings support up to 100 attendees.
- Free plan includes local recording and basic support.
- Messaging supports threads, pins, and file sharing.
- External people can be added to a space.
What to know first
- Free meetings are limited to 40 minutes.
- The app is required for all features such as PSTN calling.
- Paid plan prices are not listed.
Alternatives to Capacity Alternatives to Webex App The whole list