Hey Support

Overview

Hey Support is an AI customer-support platform that automates conversations across chat, messaging, email and voice, with a human handoff option. It is a practical fit for teams that want self-service support connected to their business knowledge, though low-volume users may find the free plan’s 50-conversation cap restrictive.

Key features

The AI service agent can draw on website content, documentation, Shopify or WooCommerce catalogs, HubSpot records and APIs. That range can help teams ground automated answers in information they already maintain; it also makes the choice of plan important, since the Starter plan specifies a knowledge-chunk allowance while higher tiers add scheduled knowledge updates.

Support can run through a web widget, voice, Telegram, WhatsApp Business, Messenger, Instagram, email and Slack. Automated routing and workflow automation add ways to direct or process conversations, while human handoff gives customers a route beyond the automated agent. The broad channel mix is useful for teams serving customers in several places, but the plan quotas still determine how much traffic the service can accommodate.

Pricing

Hey Support uses a freemium model. Its paid plans are priced per month with annual billing, so the monthly figures come with a full-year commitment reflected in the listed annual totals.

• Free: $0.00 USD, free forever, with no card required. It includes 50 conversations per month, one chatbot and one seat. This is enough to assess a small support workflow, but the conversation ceiling and single seat make it a poor fit for a busy or shared support operation.
• Starter: $19 a month, billed annually at $228/yr. It raises the allowance to 1,000 conversations per month and adds 2,500 knowledge chunks per bot, while retaining one chatbot and one seat and adding one domain. The higher conversation limit suits a small operation, but the single seat remains a meaningful constraint for teams.
• Growth: $49 a month, billed annually at $588/yr. It allows 5,000 conversations per month, three chatbots and five seats, and includes 500 Voice Assistant minutes per month plus weekly auto-updating knowledge. This is the more balanced tier for teams that need shared access or multiple bots, with voice usage still capped.
• Scale: $129 a month, billed annually at $1,548/yr. It includes 20,000 conversations per month, ten chatbots, 15 seats, 2,000 Voice Assistant minutes per month and daily auto-updating knowledge. The higher limits suit larger support volumes, but teams should weigh the annual spend against their actual demand.
• Enterprise: custom pricing, with unlimited chatbots, seats, Voice Assistant minutes and conversations. It removes the published usage ceilings of the lower tiers; the price is quote-based.

A 15-day trial is offered. The Free plan has no card requirement and is billed free forever; the paid prices shown are annual-billing rates.

Platforms

Hey Support is available on the web. Its listed support channels span web widget, voice, Telegram, WhatsApp Business, Messenger, Instagram, email and Slack, which gives teams options for meeting customers across different contact points.

Who it's for

Hey Support is best suited to customer-support teams that want an AI agent connected to business content and need to handle conversations across several channels. Growth is a sensible tier for a small team that needs multiple seats and bots; Starter is better for a solo operator with modest volume. Teams with only occasional inquiries may be well served by Free, while those whose needs exceed the stated quotas will need Scale or an Enterprise quote.

Pros and cons

• Pro: A wide set of supported channels, from email and social messaging to voice, lets teams consolidate multiple customer contact routes.
• Pro: The agent can use several business knowledge sources, including commerce catalogs and HubSpot records, and supports human handoff when automation is not enough.
• Pro: Growth and Scale specify larger seat and chatbot allowances as well as voice minutes and auto-updating knowledge, giving teams clear capacity steps.
• Con: Free is limited to 50 conversations a month and one seat, so it offers little room for a growing or multi-agent support desk.
• Con: Starter still allows only one seat and one chatbot, despite its higher conversation allowance.
• Con: Paid monthly prices require annual billing, and voice minutes remain capped on Growth and Scale.

Alternatives

For a broader comparison, browse Customer Service Automation Software.

• Webex App is a freemium option with web and desktop and mobile platforms; its free plan focuses on meetings of up to 100 attendees and 40 minutes.
• Yellow.ai is another freemium, multi-platform option; its free tier includes one AI agent, 500 per month, a two-agent limit, 1,000 records and one active campaign.
• Gupshup is a paid messaging option with a listed $0.001 USD per-message fee and WhatsApp fees billed at actuals.
• Glia CoBrowsing is a paid option with a fixed-price plan and unlimited seats and usage.
• Zowie is a paid alternative.
• Cognigy is a paid enterprise AI platform with demo-based pricing.
• Decagon is a paid alternative.
• Kore.ai is a paid option with customized quote pricing and a free trial.

Verdict

Hey Support is a strong fit for teams that want an AI support agent grounded in business knowledge, with broad channel coverage and a human fallback. Growth offers the clearest step up for a team that needs shared seats, multiple chatbots and voice capacity. Look elsewhere if annual billing, one-seat limits on the lower paid tier or the conversation and voice caps do not match your operation.