Side by side
Gupshup vs Hey Support
Both stand on customer service automation software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Free plan APIWeb
Gupshup combines conversational agents, campaign tools, channel support, and human escalation. Self-serve WhatsApp use has a per-message Gupshup charge, with additional WhatsApp fees billed at actuals.
Visit Gupshup Free plan Web
Choose Hey Support if you need automated customer support across multiple channels and want a human handoff option. The Free plan is limited to 50 conversations per month; teams needing more capacity should compare the annual Starter, Growth, and Scale allowances.
Visit Hey SupportThe facts
| Gupshup | Hey Support | |
|---|---|---|
| Free plan | Yes | Yes |
| Open source | Not published | Not published |
| Runs on | API, Web | Web |
| Lowest paid plan | Free or on request | Starter: $19 a month |
| Plans published | 4 | 5 |
| Maker | Gupshup | Not published |
| Website | gupshup.ai | hey.support |
| On customer service automation software | #1 of 26 | #4 of 26 |
Gupshup: what it does well
- Agents can take actions using real-time conversation context
- Complex cases can escalate to human support
- Supports WhatsApp, Instagram, SMS, web and app, RCS, and voice
- More than 500 plug-and-play integrations are listed
- Free plan is listed
What to know first
- Gupshup charges $0.001 per WhatsApp message
- WhatsApp fees are billed at actuals
- Enterprise pricing requires contacting Gupshup
Hey Support: what it does well
- Supports eight listed customer contact channels.
- Can route conversations and automate workflows.
- Offers human handoff.
- Uses websites, documentation, catalogs, HubSpot records, and APIs as knowledge sources.
- Free plan requires no card.
What to know first
- Free is limited to 50 conversations monthly.
- Starter includes one seat and one chatbot.
- Paid plan prices shown are billed annually.
Alternatives to Gupshup Alternatives to Hey Support The whole list