Side by side
Capacity vs Teneo
Both stand on customer service automation software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Paid AndroidAPIExtension+2
Consider Capacity if your contact center needs multi-channel AI agents, agent tools, and broad integrations, particularly at mid-market or enterprise scale. Look elsewhere if you need a free plan or pricing you can evaluate without requesting a quote.
Visit Capacity Free trial APISelf-hostedWeb
Teneo combines conversational AI, contact center integrations, and voice-agent handoff in a platform for existing contact centers. Pricing is not public, so organizations need to request details.
Visit TeneoThe facts
| Capacity | Teneo | |
|---|---|---|
| Free plan | No | Not published |
| Open source | No | Not published |
| Runs on | Android, API, Extension, iPhone, Web | API, Self-hosted, Web |
| Lowest paid plan | Free or on request | Free or on request |
| Plans published | 3 | 1 |
| Maker | Capacity | Not published |
| Website | capacity.com | teneo.ai |
| On customer service automation software | #6 of 26 | #10 of 26 |
Capacity: what it does well
- AI agents support chat, SMS, voice, and email.
- Includes real-time agent assist, auto QA, and conversation intelligence.
- Lists 273 integrations, including Salesforce and Zendesk.
- States GDPR, HIPAA, and SOC 2 Type II compliance.
- Role-based permissions, audit logs, and single sign-on integrations are available.
What to know first
- There is no free plan.
- Pricing is available only on request.
- Usage is metered by channel and agent hours.
Teneo: what it does well
- Supports 86+ languages, according to Teneo.
- Handles routine voice requests and hands off complex cases.
- Pre-built connectors for Genesys Cloud and Amazon Connect.
- Offers on-premise, private cloud, and SaaS deployments.
- Includes low-code integration nodes and a Public API.
What to know first
- Pricing is on request.
- The listed promotion is limited to select organizations.
- Documentation access may need to be requested.
Alternatives to Capacity Alternatives to Teneo The whole list