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Netomi

by Netomi

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What Netomi is

Netomi is a multichannel customer-service platform for companies deploying AI across messaging, chat, voice, and email. Netomi says its AI automatically resolves more than 80% of routine customer-service tickets and supports human handoff. For ecommerce, it offers personalized recommendations based on shopper preferences, order-status information, return requests, and refund-status tracking. Its pre-trained AI and ready-made skills are intended for launch without coding, agent retraining, or a new platform for agents to learn. Listed integrations include Zendesk, Freshdesk, Gladly, Salesforce, Zoho, Sprinklr, Shopify, and Khoros. Netomi lists SOC 2 Type II and ISO 27001, along with GDPR, CCPA, PDPA, HIPAA, and PCI DSS credentials. Security documentation is available to customers and active evaluations under NDA. A support portal provides documentation, Netomi University courses, system status, and ticket submission. Netomi was founded in 2015 and is headquartered in San Francisco, California. Pricing is available on request.

Who it suits

Netomi is aimed at companies needing AI customer service across several communication channels. Its ecommerce tools and listed compliance credentials may suit larger or regulated operations.

What it does well

  • Supports messaging, chat, voice, and email
  • Human handoff is available
  • Resolves 80%+ of routine tickets, according to Netomi
  • Ecommerce tools include order and refund status
  • Offers listed security and privacy credentials

What to know first

  • Pricing is available only on request
  • Implementation targets companies rather than individual users
  • Security documentation requires an NDA for evaluations

Verdict

Netomi combines automated support, human handoff, ecommerce workflows, and broad channel coverage. Buyers will need to request pricing and may need NDA access for detailed security documentation.

Facts from Netomi's own pages

AI bot generation
Yes · netomi.com, 21 Sept 2026
AI support
Netomi says its AI automatically resolves 80%+ of routine customer service tickets. · ai.netomi.com, 12 Oct 2026
Channels
Netomi describes customer service across messaging, chat, voice, and email. · ai.netomi.com, 12 Oct 2026
Customer support
Netomi’s support portal offers help documentation, courses, platform status information, and a way to file a support ticket. · support.netomi.com, 13 Oct 2026
Deployment
The eCommerce page says its pre-trained AI and out-of-the-box skills enable quick launch, with no coding required. · ai.netomi.com, 12 Oct 2026
Deployment channels
multichannel · netomi.com, 21 Sept 2026
eCommerce automation
Netomi says its patented AI automatically resolves 80%+ of routine customer service tickets. · ai.netomi.com, 13 Oct 2026
Founded
2015 · netomi.com, 28 Sept 2026
Headquarters
San Francisco, California · netomi.com, 28 Sept 2026
Human handoff
Yes · netomi.com, 21 Sept 2026
Implementation
Netomi says its eCommerce AI uses pre-trained AI and out-of-the-box skills, requires no coding, and needs no agent retraining or new platform to learn. · ai.netomi.com, 13 Oct 2026
Integrations
Netomi lists out-of-the-box integrations with Zendesk, Freshdesk, Gladly, Salesforce, Zoho, and Sprinklr, among others. · netomi.com, 12 Oct 2026
Listed integrations
Netomi’s support portal lists integrations including Zendesk, Salesforce, Freshdesk, Shopify, Khoros, Sprinklr, and Zoho. · support.netomi.com, 13 Oct 2026
Order management
The eCommerce page says Netomi can provide order status, facilitate return requests, and track refund status. · ai.netomi.com, 13 Oct 2026
Personalized recommendations
Netomi says its AI can use shopper preferences to provide personalized recommendations. · ai.netomi.com, 13 Oct 2026
Pricing
The accessible official pages reviewed did not state a product price. · netomi.com, 13 Oct 2026
Privacy compliance
Netomi lists GDPR, CCPA, and PDPA among its privacy and compliance credentials. · netomi.com, 12 Oct 2026
Product
Netomi describes itself as powering intelligent experiences for companies. · netomi.com, 13 Oct 2026
Regulated industries
Netomi lists HIPAA and PCI DSS among its compliance credentials. · netomi.com, 12 Oct 2026
Retail features
Its eCommerce page lists personalized recommendations, return prevention, and real-time order management. · ai.netomi.com, 12 Oct 2026
Security and compliance
Netomi lists SOC 2 Type II, ISO 27001, GDPR, CCPA, PDPA, HIPAA, and PCI DSS. · netomi.com, 13 Oct 2026
Security certifications
Netomi lists SOC 2 Type II and ISO 27001 among its security and compliance credentials. · netomi.com, 12 Oct 2026
Security documentation
Security and compliance documentation is available to customers and active evaluations under NDA. · netomi.com, 13 Oct 2026
Support
Netomi's support portal offers help documentation, courses through Netomi University, platform status, and ticket submission. · support.netomi.com, 12 Oct 2026

Where Netomi stands on Freedom251

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