Side by side
Decagon vs LivePerson Conversational Cloud
Both stand on ai customer service agents. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Choose Decagon if your support operation needs its combination of five channels, workflow actions, human handoff, multilingual support, voice support, and API access. Teams that need a fixed listed price should look elsewhere or request a quote before deciding.
Visit DecagonConsider LivePerson Conversational Cloud if your business needs customer conversations across voice and messaging, with automation, human handoff, and interaction analytics. Businesses should request a quote to assess the paid plans, and account for the 15% handling fee on messaging channels.
Visit LivePerson Conversational CloudThe facts
| Decagon | LivePerson Conversational Cloud | |
|---|---|---|
| Free plan | Not published | No |
| Open source | Not published | Not published |
| Runs on | API, Web | Web |
| Lowest paid plan | Not published | Free or on request |
| Plans published | None | 3 |
| Maker | Not published | LivePerson Conversational Cloud |
| Website | decagon.ai | liveperson.com |
| On ai customer service agents | #34 of 56 | #38 of 56 |
Decagon: what it does well
- Supports chat, voice, email, SMS, and WhatsApp.
- Includes workflow actions and human handoff.
- Provides multilingual and voice support.
- API access is available.
- Runs on the web.
What to know first
- Pricing is available on request.
- The listed platform is web.
LivePerson Conversational Cloud: what it does well
- Supports a broad mix of messaging channels and voice.
- Includes human handoff and multilingual support.
- Offers a visual flow builder and AI bot generation.
- Provides conversation, sentiment, journey, interaction, and text analytics.
- Technical support is described as available 24/7.
What to know first
- There is no free plan.
- Pricing requires a quote.
- Messaging channels incur a 15% handling fee on listed rates.
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