Freshworks Freddy AI Agent is a web-based customer service agent for handling conversations across email, web chat, WhatsApp, Facebook, Instagram, and other social messaging channels. It supports workflow actions and automation, multilingual service, and handoff to a human. Case and SLA management, a knowledge base, a customer portal, and API access are also listed. Voice support is not available, and service analytics are custom. There is no free plan, but a 14-day trial is offered. Freshdesk Omni Growth and Growth each cost $29.00 per month billed annually and include 500 AI Agent sessions. Omni Growth specifies those first 500 sessions are included once per account; extra sessions cost $49 per 100. Pro is $79.00 per month billed annually and includes 500 sessions and 5,000 collaborators. Enterprise is $119.00 per month billed annually and includes 500 sessions. A separate 100-session pack costs $49.00 per month for the current billing cycle. Freshworks was founded in 2010 and is headquartered in San Mateo, California, United States.
Who it is for
It suits customer service teams handling conversations across multiple messaging channels that need workflow automation, case or SLA management, and human handoff. Buyers should consider the session allowances and annual billing across its plans.
What is good
- Supports email, chat, WhatsApp, Facebook, Instagram, and other social channels
- Offers multilingual support and human handoff
- Includes workflow actions and automation
- Provides case management, SLA management, and a customer portal
What to know first
- No free plan; trial lasts 14 days
- Voice support is not included
- Annual plans include 500 sessions; extra sessions cost $49 per 100
Verdict
Freddy AI Agent combines multichannel customer service with workflow automation and human handoff. Compare included session limits and annual plan costs with your expected usage.
Get started with Freshworks Freddy AI Agent
- Visit https://www.freshworks.com/freshdesk/omni/freddy-ai-agent/.
- Use the 14-day trial to get started, or choose a paid plan.
- Choose a plan such as Freshdesk Omni Growth or Growth at $29.00 per month, billed annually.
- Plan for the included 500 AI Agent sessions and, if needed, additional session packs.
Limits to know first
There is no free plan. Growth and Freshdesk Omni Growth cost $29.00 per month billed annually and include 500 AI Agent sessions; Omni Growth says its first 500 are included once per account. Additional sessions cost $49.00 per 100 sessions, while the separate $49.00-per-month session pack adds 100 sessions for the current billing cycle.
Questions about Freshworks Freddy AI Agent
Is there a free plan?
No. A 14-day trial is available.
What is the starting price?
The listed starting price is $29/mo billed annually. Freshdesk Omni Growth and Growth are each listed at $29.00 per month, billed annually.
Which channels does Freddy AI Agent support?
Supported channels include email, web chat, WhatsApp, Facebook, Instagram, and other social messaging channels.
Does it include voice support?
No, voice support is listed as unavailable.
How many AI Agent sessions are included?
Freshdesk Omni Growth and Growth include 500 sessions. Pro and Enterprise also include 500 sessions.
Can I buy more sessions?
Additional sessions cost $49.00 per 100 sessions. A separate $49.00-per-month session pack adds 100 sessions for the current billing cycle.
Freshworks Freddy AI Agent plans and pricing
All plansCompared on AI customer service agents
- Free plan
- No
- Paid from
- $29/mo
- Supported channels
- Email, web chat, WhatsApp, Facebook, Instagram, and other social messaging channels
- Workflow actions
- Yes
- Human handoff
- Yes
- Voice support
- No
- Multilingual support
- Yes
- API access
- Yes
