Freshworks Freddy AI Agent

What Freshworks Freddy AI Agent is

Freshworks Freddy AI Agent is a web-based customer service agent for handling conversations across email, web chat, WhatsApp, Facebook, Instagram, and other social messaging channels. It supports workflow actions and automation, multilingual service, and handoff to a human. Case and SLA management, a knowledge base, a customer portal, and API access are also listed. Voice support is not available, and service analytics are custom. There is no free plan, but a 14-day trial is offered. Freshdesk Omni Growth and Growth each cost $29.00 per month billed annually and include 500 AI Agent sessions. Omni Growth specifies those first 500 sessions are included once per account; extra sessions cost $49 per 100. Pro is $79.00 per month billed annually and includes 500 sessions and 5,000 collaborators. Enterprise is $119.00 per month billed annually and includes 500 sessions. A separate 100-session pack costs $49.00 per month for the current billing cycle. Freshworks was founded in 2010 and is headquartered in San Mateo, California, United States.

Who it suits

It suits customer service teams handling conversations across multiple messaging channels that need workflow automation, case or SLA management, and human handoff. Buyers should consider the session allowances and annual billing across its plans.

Limits

There is no free plan. Growth and Freshdesk Omni Growth cost $29.00 per month billed annually and include 500 AI Agent sessions; Omni Growth says its first 500 are included once per account. Additional sessions cost $49.00 per 100 sessions, while the separate $49.00-per-month session pack adds 100 sessions for the current billing cycle.

Getting started

1. Visit https://www.freshworks.com/freshdesk/omni/freddy-ai-agent/.
2. Use the 14-day trial to get started, or choose a paid plan.
3. Choose a plan such as Freshdesk Omni Growth or Growth at $29.00 per month, billed annually.
4. Plan for the included 500 AI Agent sessions and, if needed, additional session packs.

Verdict

Freddy AI Agent combines multichannel customer service with workflow automation and human handoff. Compare included session limits and annual plan costs with your expected usage.