Side by side
Freshworks Freddy AI Agent vs PolyAI
Both stand on ai agents for customer support software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Paid Web
Freddy AI Agent combines multichannel customer service with workflow automation and human handoff. Compare included session limits and annual plan costs with your expected usage.
Visit Freshworks Freddy AI Agent
Paid APIWeb
PolyAI offers enterprise dialog agents across multiple customer channels, with agent-building tools and a broad integration catalog. Pricing requires an inquiry, and ongoing voice-agent use is priced per minute.
Visit PolyAIThe facts
| Freshworks Freddy AI Agent | PolyAI | |
|---|---|---|
| Free plan | No | No |
| Open source | Not published | Not published |
| Runs on | Web | API, Web |
| Lowest paid plan | Freshdesk Omni Growth: $29 a month | Free or on request |
| Plans published | 5 | 1 |
| Maker | Not published | Not published |
| Website | freshworks.com | poly.ai |
| On ai agents for customer support software | #23 of 27 | #19 of 27 |
Freshworks Freddy AI Agent: what it does well
- Supports email, chat, WhatsApp, Facebook, Instagram, and other social channels
- Offers multilingual support and human handoff
- Includes workflow actions and automation
- Provides case management, SLA management, and a customer portal
What to know first
- No free plan; trial lasts 14 days
- Voice support is not included
- Annual plans include 500 sessions; extra sessions cost $49 per 100
PolyAI: what it does well
- Supports voice, web chat, SMS, and WhatsApp.
- Dialog Studio supports no-code through full-code agent design.
- Catalog lists more than 130 integrations.
- Supports workflow actions and human handoff.
- All plans include a 99.9% phone-line uptime SLA.
What to know first
- No free plan.
- Pricing is available on request.
- Ongoing voice-agent use is priced per minute.
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