Freedom251 › AI Customer Service Agents
Casey the Help Agent
What Casey the Help Agent is
Casey the Help Agent is a customer self-service agent available through web, Android, and iOS. It supports voice, websites, portals, SMS, and WhatsApp, with workflow actions, human handoff, multilingual support, and voice support. The Help Agent Resolutions plan uses pay-per-resolution billing at $2 a month; when there is no resolution, there is no charge. That plan includes setup across channels, Unified Search and Chat for help sites and portals, a conversational agent grounded in structured and unstructured data, and unmetered Agentforce actions and Data 360. Salesforce also lists Core at $195 a month billed annually, Advanced at $395 a month billed annually, and Max at $550 a month billed annually. Core includes case management, a self-service Help Center, and Slack Business+ with Slackbot. Advanced adds Casey, a Premier Success Plan, a full sandbox, and Backup & Recover / Data Detect. Max includes 2.75M Flex Credits per organization yearly and 1 GB storage per user. A 30-day trial is available.
Who it suits
It suits organizations wanting self-service support across messaging, web, portal, and voice channels. The listed plans also target teams needing case management, Slack features, or larger annual entitlements.
What it does well
- Supports voice, web, portals, SMS, and WhatsApp
- Offers workflow actions and human handoff
- Multilingual and voice support
- Pay-per-resolution option charges nothing without resolution
- Available on Android, iOS, and web
What to know first
- No free plan
- Core, Advanced, and Max are billed annually
- Higher plans have substantially higher listed prices
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Help Agent Resolutions | Pay-per-resolution; no resolution, no charge · Out-of-the-box setup to deploy across channels · Unified Search and Chat on help sites and portals · Personalized conversational agent grounded in structured and unstructured data · Unmetered Agentforce actions and Data 360 queries per resolution | $2 a month |
| Core | Billed annually · Case management · Self-Service Help Center · Slack Business+ with Slackbot | $195 a month |
| Advanced | Billed annually · Includes Core · Casey, the Help Agent · Premier Success Plan, full sandbox, Backup & Recover / Data Detect | $395 a month |
| Max | Billed annually · 2.75M Flex Credits per org per year · 1 GB data storage per user | $550 a month |
As salesforce.com lists them, read 25 Sept 2026. The maker's own page has the final word.
Verdict
Casey provides channel-spanning self-service with escalation to people and workflow actions. Its pay-per-resolution option differs from the annual Core, Advanced, and Max plans, so plan choice depends on the support setup and billing model required.
Where Casey the Help Agent stands on Freedom251
- AI Customer Service Agents#44 of 56