FREEDOM251

Freedom251 › Customer Service CRM Software

Gladly

by Gladly

Paid APIWeb

Visit Gladly Alternatives Pricing

Gladly's own site

What Gladly is

Gladly provides customer experience and commerce AI for brands that want selling, service, and support handled in one conversation. Its shopping AI uses customer history and personalized product recommendations to help shoppers discover and buy products, while Voice AI handles calls with natural conversations, answers, and actions. Customer profiles bring together past conversations and live journey context, including browsing and cart activity. The platform lists a shared inbox, service-level agreement management, a help center, ticket automation, and API access, and is available through web and API. Business users can train it with Guides, while CX teams can manage the platform after initial setup. The integrations directory includes Shopify, BigCommerce, Loop, Recharge, Salesforce, and Slack, plus an App Platform for custom integrations. Gladly says it meets SOC 2 Type II, PCI DSS, HIPAA, GDPR, and CCPA requirements, encrypts data in transit and at rest, and does not share data across tenants or train models on customer data. It states 99.9% uptime with redundant architecture and auto-failover. Gladly Payments supports secure payment collection in chat. Pricing is on request; the company offers an interactive desktop-browser demo and a personalized 30-minute demo.

Who it suits

Gladly is presented for brands, particularly retail businesses, that want selling, support, and service in a connected customer conversation. It may suit CX teams looking for customer context, ticket automation, and commerce features in one platform.

What it does well

  • Combines customer profiles with live browsing and cart context
  • Includes shared inbox, help center, and ticket automation
  • Supports customer service by voice and chat
  • Offers integrations and an App Platform for custom integrations
  • Interactive demo runs in a desktop browser

What to know first

  • Pricing is available on request
  • Personalized demo is offered through a request form

Plans

PlanBilled and limitsPrice
Gladly AI platformContact Gladly for a demo; no public plan price statedOn request

As gladly.ai lists them, read 5 Oct 2026. The maker's own page has the final word.

Getting started

  1. Visit gladly.ai.
  2. Use the interactive demo in a desktop browser; it requires no download or installation.
  3. Request a personalized 30-minute demo through Gladly’s request form.
  4. Contact Gladly for a demo and pricing details.
  5. After initial setup, CX teams can manage the platform and business users can train it with Guides.

Verdict

Gladly brings customer service and shopping assistance together with customer journey context and integrations. Its public listing provides no plan price, so teams will need to contact Gladly for a demo and pricing details.

Questions

How much does Gladly cost?

Gladly’s pricing is on request. Contact Gladly for a demo.

Which platforms does Gladly support?

The listed platforms are web and API.

Can I try Gladly before buying?

Gladly offers an interactive demo that runs in a desktop browser without a download or installation. It also offers a personalized 30-minute demo through its request form.

What apps does Gladly integrate with?

Its integrations directory lists Shopify, BigCommerce, Loop, Recharge, Salesforce, Slack, and other apps. Its App Platform supports custom integrations.

What security and data handling practices does Gladly state?

Gladly says it meets SOC 2 Type II, PCI DSS, HIPAA, GDPR, and CCPA requirements, encrypts data at rest and in transit, does not share data across tenants, and does not train models on customer data.

Who makes Gladly?

Gladly is the maker. The company was founded in 2014 and is headquartered in Millbrae, California, United States.

Facts from Gladly's own pages

API access
Yes · gladly.ai, 20 Sept 2026
Availability
Gladly states it provides 99.9% uptime with redundant architecture and auto-failover. · gladly.ai, 5 Oct 2026
Customer context
Gladly presents customer profiles, past conversations, and live journey context such as browsing and cart activity. · gladly.ai, 5 Oct 2026
Customization
Business users can train Gladly with Guides, and CX teams can manage the platform after initial setup. · gladly.ai, 5 Oct 2026
Data handling
The security page says Gladly does not share data across tenants or train models on customer data. · gladly.ai, 5 Oct 2026
Headquarters
Millbrae, California, United States · gladly.ai, 28 Sept 2026
Help center
Yes · gladly.ai, 20 Sept 2026
Integrations
The integrations directory lists Shopify, BigCommerce, Loop, Recharge, Salesforce, Slack, and other apps, and offers an App Platform for custom integrations. · gladly.ai, 5 Oct 2026
Payment features
Gladly Payments supports secure payment collection in chat and is described as PCI DSS Level 2 Certified. · gladly.ai, 5 Oct 2026
Sales access
Gladly offers a personalized 30-minute demo through its request form. · gladly.ai, 5 Oct 2026
Security
Gladly states it meets SOC 2 Type II, PCI DSS, HIPAA, GDPR, and CCPA requirements and encrypts data at rest and in transit. · gladly.ai, 5 Oct 2026
Shared inbox
Yes · gladly.ai, 20 Sept 2026
Shopping assistant
Its shopping AI uses customer history and personalized product recommendations to help shoppers discover products and buy. · gladly.ai, 5 Oct 2026
SLA management
Yes · gladly.ai, 20 Sept 2026
Ticket automation
Yes · gladly.ai, 20 Sept 2026
Try before buying
Gladly offers an interactive demo that runs in a desktop browser with no download or installation required. · gladly.ai, 5 Oct 2026
Voice AI
Gladly Voice AI handles customer calls with natural conversations, fast answers, and actions from start to finish. · gladly.ai, 5 Oct 2026
What it does
Gladly provides customer experience and commerce AI for brands to sell, serve, and support customers in a single conversation. · gladly.ai, 5 Oct 2026
Who it serves
Gladly describes its platform as built for brands and highlights retail-trained AI for the modern customer journey. · gladly.ai, 5 Oct 2026

Where Gladly stands on Freedom251

Look at these too