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Zendesk Guide
What Zendesk Guide is
Zendesk Guide is a web-based knowledge base for publishing help-center content to internal and external audiences. It supports up to 40,000 articles, custom domains, single sign-on, version history, and content analytics. The listed Suite Team plan costs $55 a month when billed yearly and includes AI agents, a knowledge base, Action Builder, omnichannel routing, messaging and live chat, and telephony. Suite Professional costs $115 a month when billed yearly; it includes Suite Team features plus Admin Copilot, App Builder, Writing Tools, Quick Reports, and skills-based routing. Zendesk Guide has no free plan, though a 14-day trial is offered. The product is made by Zendesk, headquartered in San Francisco, California, United States.
Who it suits
Zendesk Guide may suit teams publishing help-center material for both internal and external audiences. Its article capacity and access controls may be relevant to organizations managing a large knowledge base.
What it does well
- Supports up to 40,000 articles.
- Allows custom domains and single sign-on.
- Includes version history and content analytics.
- A 14-day trial is listed.
What to know first
- There is no free plan.
- Suite Team costs $55 a month when billed yearly.
- Suite Enterprise + Copilot has no listed price.
Limits
There is no free plan. Suite Team costs $55 a month billed yearly, and the listed article limit is 40,000; Suite Enterprise + Copilot has no listed price.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Suite Professional | per agent/month paid yearly · Suite Team features · Admin Copilot · App Builder · Writing Tools · Quick Reports · skills-based routing · IVR phone tree | $115 a month |
| Support Team | per agent/month paid yearly · email and ticketing · ticket routing · prebuilt analytics dashboards · automations and triggers | $19 a month |
| Copilot add-on | per agent/month paid yearly · AI assistance for the team | $50 a month |
| Workforce Engagement Bundle add-on | per agent/month paid yearly · customer-service quality and agent-performance optimization | $50 a month |
| Suite Team | per agent/month paid yearly · Support Team features · AI agents · knowledge base · action builder · omnichannel routing · messaging and live chat · telephony | $55 a month |
| Contact Center add-on | per agent/month paid yearly · contact-center capabilities | $83 a month |
| Suite Enterprise + Copilot | contact sales · advanced security and governance · Intelligent Triage · Auto Assist · Generative AI for Voice · approval workflows · sandbox · custom agent roles | On request |
As zendesk.com lists them, read 21 Oct 2026. The maker's own page has the final word.
Getting started
- Open the Zendesk Guide website
- Start the 14-day trial or choose a paid Suite plan
- Select Suite Team, Suite Professional, or Suite Enterprise + Copilot
- Create and publish knowledge-base articles for internal or external audiences
- Configure a custom domain or single sign-on if needed
- Use version history and content analytics to manage published content
Verdict
Zendesk Guide pairs a high listed article limit with publishing, access, and content-tracking features. Compare the annual-billing plan details and trial against the tools your team needs.
Questions
Does Zendesk Guide have a free plan?
No. Zendesk Guide lists a 14-day trial but no free plan.
How much does Suite Team cost?
Suite Team costs $55 a month when billed yearly.
What does Suite Professional add?
At $115 a month billed yearly, Suite Professional includes Suite Team features plus Admin Copilot, App Builder, Writing Tools, Quick Reports, and skills-based routing.
Which platforms support Zendesk Guide?
Zendesk Guide is listed as a web platform.
Can Zendesk Guide use a custom domain and single sign-on?
Yes. Both custom domains and single sign-on are supported.
What is included with Suite Enterprise + Copilot?
It lists Intelligent Triage, Auto Assist, Generative AI for Voice, approval workflows, a sandbox environment, and custom agent roles. No price is listed.
Facts from Zendesk Guide's own pages
- AI agents
- Suite plans include AI agents that can reason, take actions and support more than 80 languages, with usage measured by automated resolutions. · zendesk.com, 21 Oct 2026
- App extensibility
- Marketplace apps can use the Zendesk App Framework, while integration apps use REST APIs and OAuth; Guide themes are also publishable. · developer.zendesk.com, 21 Oct 2026
- Article limit
- 40000 · zendesk.com, 20 Sept 2026
- Publishing audience
- both · zendesk.com, 20 Sept 2026
- Community and portal
- The product family includes customer communities and a portal where customers can log in and manage support requests. · zendesk.com, 21 Oct 2026
- Company founded
- LinkedIn lists Zendesk as founded in 2007. · linkedin.com, 21 Oct 2026
- Company headquarters
- LinkedIn lists Zendesk headquarters in San Francisco, California. · linkedin.com, 21 Oct 2026
- Company legal name
- The Google Play listing identifies the developer as Zendesk, Inc. · play.google.com, 21 Oct 2026
- Company ownership
- LinkedIn describes Zendesk as privately held. · linkedin.com, 21 Oct 2026
- Company size
- LinkedIn places Zendesk in the 5,001–10,000 employee size range. · linkedin.com, 21 Oct 2026
- Content analytics
- Yes · zendesk.com, 20 Sept 2026
- Content history
- Guide records content-change events so teams can track how knowledge-base material evolves. · zendesk.com, 21 Oct 2026
- Custom domain
- Yes · zendesk.com, 20 Sept 2026
- Documentation
- Official documentation includes getting-started tutorials, agent and administrator guides, REST API v2 references and Apps references. · zendesk.com, 21 Oct 2026
- Free plan
- No · zendesk.com, 20 Sept 2026
- Headquarters
- San Francisco, California, United States · zendesk.com, 28 Sept 2026
- Integrations
- Zendesk Marketplace lists more than 1,200 apps, connectors, themes and partners. · zendesk.com, 21 Oct 2026
- Knowledge analytics
- Built-in reports show what users search for and whether they find answers, exposing content gaps. · zendesk.com, 21 Oct 2026
- Knowledge-base authoring
- Guide saves drafts, supports rich article formatting and lets administrators restrict internal content to selected groups. · zendesk.com, 21 Oct 2026
- Languages
- Zendesk says Guide articles can be translated into more than 40 languages. · zendesk.com, 21 Oct 2026
- Licence status
- Zendesk is documented as a web-based SaaS application and its official product pages do not present an open-source licence or self-hosted edition. · support.zendesk.com, 21 Oct 2026
- Limit: mobile feature gaps
- App Store reviewers report that the iOS app is less capable than the web version, including weak macro support, organization views and filtering. · apps.apple.com, 21 Oct 2026
- Limit: pricing
- G2 reviewers report that higher tiers and expanding usage can make Zendesk costly for smaller teams. · learn.g2.com, 21 Oct 2026
- Limit: pricing transparency
- A Gartner Peer Insights reviewer complained about inflexible seat reductions during a two-year contract and unclear storage pricing. · gartner.com, 21 Oct 2026
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