Side by side
Traceflow vs Zendesk Guide
Both stand on customer journey analytics software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Free plan APIWeb
Traceflow brings email events and website behavior together in timelines keyed to email addresses. Its free plan is limited to one website and basic analytics, while cookie blocking can leave known-contact timelines without identity-linked sessions.
Visit Traceflow
Free trial AndroidAPIiPhone+3
Zendesk Guide pairs a high listed article limit with publishing, access, and content-tracking features. Compare the annual-billing plan details and trial against the tools your team needs.
Visit Zendesk GuideThe facts
| Traceflow | Zendesk Guide | |
|---|---|---|
| Free plan | Yes | A free trial |
| Open source | Not published | No |
| Runs on | API, Web | Android, API, iPhone, Mac, Web, Windows |
| Lowest paid plan | Free or on request | Support Team: $19 per agent a month |
| Plans published | 1 | 7 |
| Maker | Not published | Zendesk Guide |
| Website | gettraceflow.com | zendesk.com |
| On customer journey analytics software | #7 of 34 | #11 of 34 |
Traceflow: what it does well
- Connects Gmail and Outlook or Microsoft 365 activity.
- Email body content is not read or stored.
- Website analytics update in real time.
- Real-time click, scroll, and mouse-movement heatmaps.
- REST API and event webhooks are documented.
What to know first
- Free plan allows one website.
- Free plan has limited tracked visits per month.
- Known-contact timelines include only sessions with established identity when cookies are blocked.
- Heatmap resolution and history vary by plan.
Zendesk Guide: what it does well
- Supports up to 40,000 articles.
- Allows custom domains and single sign-on.
- Includes version history and content analytics.
- A 14-day trial is listed.
What to know first
- There is no free plan.
- Suite Team costs $55 a month when billed yearly.
- Suite Enterprise + Copilot has no listed price.
Alternatives to Traceflow Alternatives to Zendesk Guide The whole list