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Best Conversational Support Software in 2026

Conversational support software helps teams handle customer messages and support conversations. This guide is for people comparing tools on a budget.

  1. 1

    Chatwoot

    by Chatwoot
    Free plan Open source AndroidAPIiPhone+3

    Chatwoot brings customer conversations, team coordination, and knowledge-base tools together, with cloud and self-hosted options.

    9.2 Free plan · paid from $19/mo (annual) · 15-day trial Visit site
  2. 2

    Crisp

    by Crisp
    Free plan AndroidAPIiPhone+3

    Crisp combines shared customer conversations with help content, AI training and workflow tools. The free plan allows unlimited conversations but has two seats and no AI credits.

    7.6 Free plan · paid from $45/mo · 14-day trial Visit site
  3. 3

    Chatra

    Free plan AndroidiPhoneWeb

    Choose Chatra if your business needs website chat with offline messaging, chatbot handoff, and social and email conversations in a shared dashboard.

    7.5 Free plan · paid from $25/mo (annual) · 10-day trial Visit site
  4. 4

    Freshchat

    by Freshchat
    Free plan AndroidAPIiPhone+1

    Freshchat combines a shared team inbox, channel support and no-code chatbots, with a free option for up to 10 agents.

    7.5 Free plan · paid from $19/mo (annual) · 14-day trial Visit site
  5. 5

    JivoChat

    Free plan AndroidAPIiPhone+4

    JivoChat offers website chat, visitor tracking, and multiple communication options across a range of platforms.

    7.3 Free plan · paid from $28/mo (annual) · 14-day trial Visit site
  6. 6

    Gorgias

    by Gorgias
    Free plan AndroidAPIExtension+2

    Gorgias combines multichannel support with ecommerce-focused ticket tools, including Shopify context and in-conversation order actions.

    7.1 30-day trial Visit site
  7. 7

    tawk.to

    by tawk.to
    Free plan WebWindowsMac+2

    Choose tawk.to if you need website and messaging chat with live agents, visitor tracking, and chatbot options across its listed platforms.

    7.0 Free plan · paid from $29/mo Visit site
  8. 8

    Zoho SalesIQ

    by Zoho SalesIQ
    Free plan AndroidAPIiPhone+4

    Choose Zoho SalesIQ if you need visitor insights, automated answers, and live customer conversations in one platform.

    6.9 Free plan · 15-day trial Visit site
  9. 9

    Smartsupp

    by Smartsupp
    Free plan WebiPhoneAndroid

    Smartsupp combines several customer communication channels with team management and AI features. Check the free-plan conversation and history limits, and account for VAT when comparing paid plans.

    6.8 Free plan · paid from $17/mo (annual) · 14-day trial Visit site
  10. 10

    Olark

    by Olark
    Free plan Web

    Olark offers website and messaging chat with both free and paid options. The listed plans range from human live chat to an annual-billed AI agent and custom packages.

    6.7 Free plan · paid from $29/mo · 14-day trial Visit site
  11. 11

    Acquire

    by Acquire
    Free trial AndroidAPIiPhone+3

    Acquire combines live support, automation, routing, and digital channels in one platform. Buyers should review its requested pricing and Shopify payment limitation before choosing it.

    6.6 Pricing on request Visit site
  12. 12

    Front

    by Front
    Free trial AndroidAPIiPhone+3

    Front provides shared-inbox and customer-service functions across three paid annual tiers. Compare seat, channel, workspace, and automation limits with your team’s requirements.

    6.4 From $25/user/mo (annual) · 14-day trial Visit site
  13. 13

    DelightChat

    Free trial AndroidiPhoneWeb

    Pick DelightChat if your ecommerce team wants a shared inbox, WhatsApp campaigns, and Shopify order actions together.

    6.3 From $29/mo · 14-day trial Visit site
  14. 14

    Intercom

    by Intercom
    Free trial AndroidiPhoneWeb

    Intercom combines customer messaging, helpdesk features, and AI-assisted answers across web and mobile.

    6.1 From $29/user/mo (annual) · 14-day trial Visit site
  15. 15

    LiveChat

    Free trial AndroidAPIiPhone+3

    LiveChat combines website messaging, visitor context, an AI Agent, and an Inbox for chat and ticket workflows. It offers a 14-day trial, but no free plan, and plan limits and prices vary by tier.

    6.1 From $19/user/mo (annual) · 14-day trial Visit site
  16. 16

    Comm100 Live Chat

    by Comm100 Live Chat
    Paid WebWindowsMac+2

    Comm100 Live Chat combines chatbot, agent, tracking, and omnichannel functions with campaign-based plans.

    6.0 From $31/mo (annual) · 30-day trial Visit site
  17. 17

    Re:amaze

    by Re:amaze
    Free trial AndroidAPIiPhone+1

    Choose Re:amaze if your online business needs a shared helpdesk for multiple channels, with automation, AI features, and customer context in one workspace.

    6.0 14-day trial Visit site
  18. 18

    Respond.io

    by Respond.io
    Free trial AndroidAPIiPhone+1

    Choose Respond.io if your B2C team needs a shared multichannel conversation workspace with AI Agents and automation.

    6.0 From $79/mo · 7-day trial Visit site
  19. 19

    SleekFlow

    Free trial AndroidAPIiPhone+1

    SleekFlow combines messaging, CRM context, automation, and AI-agent capabilities for customer-facing teams.

    5.9 From $109/mo · 7-day trial Visit site
  20. 20

    Helpshift

    Paid AndroidAPIiPhone+1

    Helpshift combines gaming support software with AI agents and human services across multiple channels.

    5.8 Pricing on request Visit site
  21. 21

    Trengo

    by Trengo
    Free trial AndroidAPIiPhone+3

    Choose Trengo if your team wants a shared inbox across its supported channels, with routing and AI automation.

    5.8 From €299/mo (annual) Visit site
  22. 22

    Kustomer

    by Kustomer
    Paid AndroidAPIiPhone+1

    Kustomer combines a unified customer timeline, service tools and AI features with options for human review. Pricing is on request, and listed Enterprise and Ultimate plans differ in several limits.

    5.6 Pricing on request Visit site
  23. 23

    Dixa

    by Dixa
    Paid API

    Dixa provides a tiered contact-center and support setup with shared inbox workflows, routing, automation, and AI features.

    5.5 From €89/user/mo Visit site
  24. 24

    Gladly

    by Gladly
    Paid APIWeb

    Gladly brings customer service and shopping assistance together with customer journey context and integrations.

    5.5 Pricing on request Visit site
  25. 25

    Kommunicate

    by Kommunicate
    Paid WebiPhoneAndroid

    Kommunicate combines automated and human support channels with mobile and web access. Its plans scale from a limited Starter package to Professional and a custom Enterprise option.

    5.5 From $34/mo (annual) · 30-day trial Visit site

#1Places #1, #2, #3, #4, #5 on this list can be bought by the makers of the software on it. See the price

Review no-cost plans, entry pricing, trial periods, supported channels, automation, shared inbox features, routing, integrations and mobile apps. If code access matters, review the open-source licence and check trial terms before choosing.

Questions

Are no-cost plans available?

Check whether the tool offers a free plan. Review the plan limits, included channels and paid-from price before choosing.

Can I try these tools for free?

Check whether the tool offers a free trial. Examples include Chatra's 10-day trial and DelightChat's 14-day trial.

Is open-source conversational support software available?

Check whether the tool provides open-source code. Review the licence and confirm which features and hosting options are included.

What operating systems and platforms are supported?

The listed platform options are web, Android, iOS, API, macOS and Windows. Check the platform details for the tool you are considering.

Which criteria matter when selecting a tool?

Assess free-plan availability, starting paid price, messaging channels, automation, shared inbox features, conversation routing, listed integrations and mobile apps.

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