Freedom251 › Live chat software
Olark
by Olark
What Olark is
Olark is a web-based customer chat service with website chatbot, live-agent chat, and visitor tracking. It supports website and messaging channels and lists 29 integrations. The free plan provides a starting point, while paid pricing begins at $29 a month with a 14-day trial listed. The Classic live-chat-only plan costs $29 a month when billed monthly and includes human live chat and website chat without AI. The Standard AI Website Agent plan costs $400 a month when billed annually, shown as 4,800 USD per year, and includes one human agent seat. Custom packages are available with regional routing, multiple teams, advanced integrations, custom workflows, custom service-level agreements, and single sign-on. Olark includes one agent seat in its listed configuration. The company was founded in 2009 and is headquartered in Wilmington, Delaware, United States.
Who it suits
Olark suits organisations that want website chat, visitor tracking, or an AI website agent through a web service. Its plans also address teams needing routing, multiple teams, workflows, or single sign-on.
What it does well
- Website chatbot and live-agent chat
- Visitor tracking included
- Free plan available
- 29 listed integrations
- Custom packages support advanced controls
What to know first
- Listed configuration includes one agent seat
- Standard AI plan costs $400 a month
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Classic live-chat-only | billed monthly · Human live chat · Website chat · No AI required | $29 a month |
| Standard AI Website Agent | billed annually ($4,800/yr) · 1 human agent seat | $400 a month |
| Custom packages | Regional routing · Multiple teams · Advanced integrations · Custom workflows · Custom SLAs · SSO | On request |
As olark.com lists them, read 20 Sept 2026. The maker's own page has the final word.
Verdict
Olark offers website and messaging chat with both free and paid options. The listed plans range from human live chat to an annual-billed AI agent and custom packages.
Facts from Olark's own pages
- Included agent seats
- 1 · olark.com, 20 Sept 2026
- Website chatbot
- Yes · olark.com, 20 Sept 2026
- Chat channels
- website+messaging · olark.com, 20 Sept 2026
- Founded
- 2009 · olark.com, 28 Sept 2026
- Free plan
- Yes · olark.com, 20 Sept 2026
- Headquarters
- Wilmington, Delaware, United States · olark.com, 28 Sept 2026
- Listed integrations
- 29 · olark.com, 20 Sept 2026
- Live agent chat
- Yes · olark.com, 20 Sept 2026
- Paid from
- 29 · olark.com, 20 Sept 2026
- Visitor tracking
- Yes · olark.com, 20 Sept 2026
Where Olark stands on Freedom251
- Live chat software#22 of 94
- Conversational Support Software#10 of 27