BotPenguin

What BotPenguin is

BotPenguin is a chatbot and live-agent chat service for businesses handling conversations across website and other chat channels. It offers website chat, visitor tracking and omnichannel chat, and is available on web, iOS and Android. The free Baby Plan includes one chatbot and 1,000 messages. For $29 a month, the Little Plan raises the allowance to 3,000 messages and five chatbots, with five team members. The King Plan costs $99 a month and includes 12,000 messages, unlimited chatbots, AI agents and AI voice agents, plus 10 team members. The Emperor Plan is custom priced, starting at $990 a month; it includes messages as needed and unlimited chatbots, AI agents, AI voice agents and team members. BotPenguin lists 80 integrations and includes five agent seats. A 7-day trial is also available alongside its free plan.

Who it suits

BotPenguin suits businesses that need website chat, visitor tracking and chat across multiple channels. Its range of plans can suit teams with different message volumes and chatbot or agent needs, from a single free chatbot to unlimited chatbots and agents.

Limits

The free Baby Plan includes 1,000 messages and one chatbot. The Little Plan includes 3,000 messages, five chatbots and five team members; the King Plan includes 12,000 messages and 10 team members.

Getting started

1. Visit https://botpenguin.com/.
2. Choose the free Baby Plan or a paid plan.
3. Use the 7-day trial if you want to try the service.
4. Access BotPenguin on web, iOS or Android.

Verdict

Choose BotPenguin if you need a chatbot with website chat, visitor tracking and omnichannel conversations, and want a free plan or paid tiers with higher message allowances. Look elsewhere if the Baby Plan's 1,000-message and one-chatbot limits are too restrictive or the higher-tier prices do not suit your needs.