Gist

What Gist is

Gist is a CRM platform for customer conversations across support, marketing, and sales. Support features include live chat, a team inbox, a knowledge base, chatbots, and conversation history, alongside website chat, visitor tracking, and omnichannel chat channels. Marketing tools cover email newsletters, behavior-based campaigns, automation, forms, and popups. The sales CRM includes a pipeline, deals, tasks, and a meeting scheduler. Gist lists 50 integrations, including Zapier, WordPress, Segment, WooCommerce, Stripe, Google Calendar, Zoom, and Facebook. Android and iOS apps provide access to the inbox and conversation replies. The All-in-One Free Forever plan costs nothing and includes 200 contacts and two support seats. Paid plans have a 14-day free trial that requires credit card details to start. Gist says its services operate on Amazon Web Services and describes organizational and technical measures to protect customer data. Its privacy policy identifies ConvertFox Global, Inc. as the GDPR data controller and says services and messenger domains are hosted in the United States. Support is available by live chat or email, with 24/7 availability and a five-minute average live-chat response time.

Who it suits

Gist suits teams that want support, marketing, and sales conversation tools in one CRM. Its free plan may suit smaller teams that can work within 200 contacts and two support seats.

Limits

The All-in-One Free Forever plan includes 200 contacts and two support seats. Premium plans offer a 14-day free trial, which requires credit card details to start.

Getting started

1. Visit the Gist website.
2. Choose a free plan or review the paid plans.
3. Start a premium-plan trial with credit card details if needed.
4. Use Gist on the web or install its Android or iOS app.
5. Connect services from its listed integrations as needed.

Verdict

Gist brings customer support, marketing, and sales tools together, with a free plan and mobile inbox apps. Teams considering a paid plan should note the trial's credit card requirement and the stated US hosting location.