Tiledesk
by Tiledesk
What Tiledesk is
Tiledesk is a customer communication platform from Tiledesk, founded in 2020 and headquartered in Soleto, Lecce, Italy. It combines a website chatbot, live agent chat, visitor tracking and omnichannel chat channels. The service runs on web, iOS and Android, and includes three agent seats. Tiledesk uses a freemium model with a free plan, a 14-day trial and paid access noted from €124/mo when billed annually. The Pro plan is €149 a month when billed monthly, covering 3 users, 20 AI Agents, 5M AI Tokens per month, 3,000 conversations per month and 300 Knowledge Base items. Business is €499 a month, with 5 users, 50 AI Agents, 10M AI Tokens per month, 5,000 conversations per month and 1,000 Knowledge Base items. Enterprise has no listed price and specifies unlimited users, agents, tokens, conversations and knowledge-base items.
Who it suits
Tiledesk suits teams that need automated and human customer conversations across web and mobile. Its plans fit organizations choosing among defined user, agent, conversation and knowledge-base allowances.
What it does well
- Website chatbot and live agent chat
- Visitor tracking included
- Omnichannel chat channels
- Web, iOS and Android access
- Free plan available
What to know first
- Pro and Business have monthly costs
- Paid access starts from €124/mo annually
- Included agent seats are limited to three
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Pro | Monthly · 3 users · 20 AI Agents · 5M AI Tokens per month · 3,000 conversations per month · 300 Knowledge Base items | €149 a month |
| Business | Monthly · 5 users · 50 AI Agents · 10M AI Tokens per month · 5,000 conversations per month · 1,000 Knowledge Base items | €499 a month |
| Enterprise | Unlimited users · Unlimited AI Agents · Unlimited AI Tokens · Unlimited conversations · Unlimited Knowledge Base items | On request |
As tiledesk.com lists them, read 20 Sept 2026. The maker's own page has the final word.
Verdict
Tiledesk brings chatbot, live support, visitor tracking and multiple channels into one service. Compare the plan limits and monthly prices with the number of users, agents and conversations you require.
Facts from Tiledesk's own pages
- Included agent seats
- 3 · tiledesk.com, 20 Sept 2026
- Website chatbot
- Yes · tiledesk.com, 20 Sept 2026
- Chat channels
- omnichannel · tiledesk.com, 20 Sept 2026
- Founded
- 2020 · tiledesk.com, 28 Sept 2026
- Free plan
- Yes · tiledesk.com, 20 Sept 2026
- Headquarters
- Soleto, Lecce, Italy · tiledesk.com, 28 Sept 2026
- Live agent chat
- Yes · tiledesk.com, 20 Sept 2026
- Visitor tracking
- Yes · tiledesk.com, 20 Sept 2026
Where Tiledesk stands on Freedom251
- Chatbot Builders#24 of 257
- Live chat software#19 of 94