Freedom251 › Live chat software
ZChat
by ZChat
What ZChat is
ZChat is a website chatbot and live-chat service that answers visitor questions using a business’s website and other content, then can pass a conversation to a human. Its knowledge sources include crawled websites, uploaded files, Notion pages, Google documents, written question-and-answer pairs, and YouTube captions. The product says it declines to answer when content relevance falls below a minimum threshold. When a visitor requests a person, the agent receives the existing conversation and its transcript. The shared inbox supports website chat, messaging services, email, SMS, and voice. Built-in actions can book meetings, capture leads, check order status, create Zendesk or Freshdesk tickets, alert Slack, or call a customer API. A public REST API is available on every plan. The free plan has no expiry and allows unlimited agents and domains, but AI pauses after 500 messages in a month until reset or upgrade; human chat continues. Paid options include Bring your own key at $15 a month per agent seat and Managed AI at $29 a month per agent seat. ZChat lists web, Linux, and Windows platforms, and its maker is headquartered in North York, Ontario, Canada.
Who it suits
ZChat may suit businesses that want website-based answers with an option to hand chats to people. Its listed templates target finance, legal, B2B, retail, hospitality, and help-centre sites.
What it does well
- Uses websites, files, Notion, Google documents, and YouTube captions.
- Human agents receive the same thread and transcript.
- Public REST API is available on every plan.
- Free plan includes unlimited agents and domains.
What to know first
- Free AI pauses after 500 monthly messages.
- The free plan has no trial.
Limits
The Free plan costs nothing with no expiry, unlimited agents, and unlimited domains. After 500 free AI messages in a month, AI pauses until the month resets or the workspace upgrades; human chat continues.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Domain | 1 production domain | On request |
| Small Business | Up to 10 production domains | On request |
| Enterprise | Unlimited production domains · Unlimited concurrent agents | On request |
| Source Code | Complete source code access · Modify and extend components | On request |
| Free | forever · one site · one seat · 500 AI messages / month · same-thread human handoff · knowledge base + site crawl · “Powered by ZChat” badge | Free |
| Bring your own key | per agent seat / month · AI provider usage billed directly by provider · own provider key · model and prompt control | $15 a month |
| Human agent seat | per agent seat / month · live inbox seat · canned responses and macros · SLA views and saved filters · human inbox access only | $15 a month |
| Managed AI | per agent seat / month · 5,000 AI messages / month · AI costs included · up to 10 sites · email and SMS campaigns · white-label widget | $29 a month |
As zchat.com lists them, read 24 Sept 2026. The maker's own page has the final word.
Getting started
- Open zchat.com
- Choose the Free plan or another listed plan
- Add the one-line loader to a supported website
- Connect knowledge sources such as websites, documents, Notion, or Google files
- Configure inbox channels, human agents, and built-in actions
- Set domain, permission, rate-limit, and visitor controls
Verdict
ZChat combines website answers, a multi-channel inbox, human handoff, and configurable AI actions. Consider the monthly free-message threshold and which paid pricing details you need before adopting it.
Questions
Is there a free plan?
Yes. Free costs nothing, has no expiry, and includes unlimited agents and domains. There is no free trial.
What does Managed AI cost?
Managed AI costs $29 a month per agent seat, including 5,000 AI messages monthly, AI costs, up to 10 sites, email and SMS campaigns, and a white-label widget.
Which platforms and channels does ZChat support?
Listed platforms are API, Linux, web, and Windows. The shared inbox supports website chat, messaging services, email, SMS, and voice.
Can ZChat connect to helpdesks and calendars?
It can escalate to Zendesk or Freshdesk, alert Slack, share Calendly or Cal.com links, and send events to webhooks.
Is an API included?
A public REST API is available on every plan, with scoped workspace keys, conversation and contact operations, knowledge updates, and webhooks.
Does it support single sign-on?
OpenID Connect SSO integrations listed include Okta, Entra ID, and Google Workspace.
Facts from ZChat's own pages
- AI actions
- Built-in actions can book meetings, capture leads, check order status, create Zendesk or Freshdesk tickets, alert Slack, or call a customer API. · zchat.com, 11 Oct 2026
- Answers
- The product says it declines to answer when its content relevance is below a minimum threshold. · zchat.com, 11 Oct 2026
- API
- A public REST API is available on every plan with scoped workspace API keys, conversation and contact operations, knowledge article updates, and webhooks. · zchat.com, 11 Oct 2026
- Channels
- The shared inbox supports website chat, WhatsApp, Instagram, Facebook Messenger, Telegram, Discord, LINE, Slack, Microsoft Teams, email, SMS, and voice. · zchat.com, 11 Oct 2026
- Website chatbot
- Yes · zchat.com, 24 Sept 2026
- Chat channels
- website · zchat.com, 24 Sept 2026
- Free plan
- Yes · zchat.com, 24 Sept 2026
- Free-plan limit
- After 500 free AI messages in a month, AI pauses until the month resets or the workspace upgrades, while human chat continues. · zchat.com, 11 Oct 2026
- Headquarters
- Ontario, Canada · zchat.com, 28 Sept 2026
- Helpdesk and scheduling
- It can escalate to Zendesk or Freshdesk, alert Slack, share Calendly or Cal.com booking links, and send events to webhooks. · zchat.com, 11 Oct 2026
- Human handoff
- Visitors can request a person and the agent receives the same conversation thread with its transcript. · zchat.com, 11 Oct 2026
- Intended users
- The site describes templates suited to finance, legal, B2B, retail, hospitality, and help-centre sites. · zchat.com, 11 Oct 2026
- Knowledge integrations
- ZChat syncs Notion pages and imports Google Docs, Sheets, Slides, and YouTube captions. · zchat.com, 11 Oct 2026
- Knowledge sources
- It can crawl websites, use uploaded documents, connect Notion or Google Docs, import YouTube captions, and use written Q&A pairs. · zchat.com, 11 Oct 2026
- Live agent chat
- Yes · zchat.com, 24 Sept 2026
- Product
- ZChat learns from a business website and files, answers visitor questions, and hands conversations to a human when needed. · zchat.com, 11 Oct 2026
- Security controls
- The product says users can restrict widget embedding by domain, control team permissions, rate-limit requests, block visitors, and store API secrets encrypted. · zchat.com, 11 Oct 2026
- SSO
- Single sign-on with OpenID Connect providers, including Okta, Entra ID, and Google Workspace, is listed on the integrations page. · zchat.com, 11 Oct 2026
- Visitor tracking
- Yes · zchat.com, 24 Sept 2026
- Website integrations
- The one-line loader script works with Shopify, WooCommerce, WordPress, Webflow, Squarespace, Wix, React, and plain HTML. · zchat.com, 11 Oct 2026
Where ZChat stands on Freedom251
- Live chat software#18 of 94