ProProfs Chat

What ProProfs Chat is

ProProfs Chat combines website chatbot functions with live agent chat for customer conversations. It also tracks visitors and supports omnichannel chat. The listed platforms are web, iOS and Android, and the product lists 40 integrations. Its headquarters are in Santa Monica, California, USA.

A free plan is available for one operator, and the service offers a 15-day trial. Paid plans begin with Essentials at $1.99 per month, billed annually at $23.88, for one operator and 100 AI conversations per month. Business is displayed at $3.99 per month and $359.88 billed annually; it lists one operator and 300 AI conversations per month. Business Complete Elite lists three operators and 1,500 AI chats per month, with annual billing and a displayed price of $179.97 per month; the plan also states $719.88 annually per operator.

Customer Delight Suite costs $499.00 per month, billed at $5,988 annually, and combines live chat, Help Desk, Knowledge Base, Survey Maker and Qualaroo. The range covers a single-operator free option, tiers with stated AI conversation allowances and a multi-product suite.

Who it suits

ProProfs Chat suits businesses that want website chatbot and live agent chat features, with visitor tracking and omnichannel conversations. The free plan is aimed at a single operator, while paid tiers list higher AI conversation allowances or multiple operators.

Limits

The Free Plan includes one operator. Essentials lists one operator and 100 AI conversations monthly; Business lists one operator and 300 AI conversations monthly. Business Complete Elite lists three operators and 1,500 AI chats per month.

Getting started

1. Open the ProProfs Chat website.
2. Start with the free plan, choose a paid plan or use the 15-day trial.
3. Set up the service for the listed web, iOS or Android platform.
4. Select a plan based on its listed operator count and AI allowance.

Verdict

Choose ProProfs Chat if you want chatbot and live agent chat with visitor tracking, omnichannel support and web and mobile platforms. A single operator can start on the free plan; teams should weigh the listed operator and AI conversation allowances against the paid plan terms.