Side by side
Chatbase vs ProProfs Chat
Both stand on live chat software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Choose Chatbase if your team wants no-code customer-facing agents that can draw from varied knowledge sources and use connected-system actions. The free plan has a small monthly credit allowance and deletes inactive agents, while teams needing more credits or features can consider the paid plans from $40 a month.
Visit Chatbase
Choose ProProfs Chat if you want chatbot and live agent chat with visitor tracking, omnichannel support and web and mobile platforms. A single operator can start on the free plan; teams should weigh the listed operator and AI conversation allowances against the paid plan terms.
Visit ProProfs ChatThe facts
| Chatbase | ProProfs Chat | |
|---|---|---|
| Free plan | Yes | Yes |
| Open source | No | Not published |
| Runs on | Android, API, iPhone, Web | Web, iPhone, Android |
| Lowest paid plan | Hobby: $40 a month | Essentials: $1.99 a month |
| Plans published | 5 | 5 |
| Maker | Chatbase | Not published |
| Website | chatbase.co | proprofschat.com |
| On live chat software | #12 of 94 | #16 of 94 |
Chatbase: what it does well
- Agents can use help centers, files, Q&As, tickets and product data.
- Plain-language procedures and actions can connect agents to other systems.
- Customer-scenario simulations and saved regression tests support behavior reviews.
- Listed integrations include Salesforce, Zendesk, Shopify and Slack.
- Customer data is encrypted and not used to train models.
What to know first
- The free plan is limited to 50 message credits per month and one member.
- Free-plan agents are deleted after 14 days of inactivity.
- The product has no visual flow builder.
- The Enterprise plan has no listed price.
ProProfs Chat: what it does well
- Combines website chatbot and live agent chat.
- Tracks website visitors.
- Supports omnichannel chat.
- Available on web, iOS and Android.
- Lists 40 integrations.
What to know first
- The free plan is limited to one operator.
- Essentials includes 100 AI conversations monthly.
- The listed paid plans have annual billing terms.
Alternatives to Chatbase Alternatives to ProProfs Chat The whole list