Freedom251 › Live chat software
Smartsupp
by Smartsupp
What Smartsupp is
Smartsupp combines website chatbot and live-agent chat with visitor tracking for customer conversations. It supports live chat, Facebook Messenger, WhatsApp and connected email, and is available on web, iOS and Android. A mobile SDK and business mobile app are also listed. Teams can organize agent groups, assign roles and track performance from one dashboard, while administrators can limit agents’ access to settings such as billing or chat-box design. Smartsupp lists more than 80 platform integrations. Its AI features include AI agents, reply assistance, MCP connections and automation workflows. Mira can recommend products, answer up to 80% of common questions and hand conversations to human agents. The free plan includes one operator, 25 conversations per month, one website and 14-day history. Paid customer service plans include a 14-day trial without a credit card; annual payment is offered with savings of up to 30%. Paid plans start at $17 a month billed annually. Prices exclude VAT, calculated by billing country.
Who it suits
Smartsupp suits businesses handling website conversations across chat, messaging and email. Its team controls and integrations may suit organizations coordinating multiple agents and channels.
What it does well
- Supports live chat, Messenger, WhatsApp and connected email.
- Lists more than 80 platform integrations.
- Free plan includes one operator and 25 monthly conversations.
- Mira can recommend products and hand off to humans.
What to know first
- Free plan history is limited to 14 days.
- Free plan allows one operator.
- Prices exclude VAT.
Limits
The Free plan includes one operator, 25 conversations per month, one website, and 14-day history. Solo costs $17 a month billed annually and includes one operator, unlimited conversations, three email addresses, 50 AI reply assists per month, and one website.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Free | Free forever · 1 operator · 25 conversations per month · 14-day history · 1 website | Free |
| Solo | billed annually · 1 operator · Unlimited conversations · 3 email addresses · 50 AI reply assists per month · 1 website | $17 a month |
| Plus | billed annually · 3 operators · Unlimited conversations · 10 email addresses · 250 AI reply assists per month · 1 website | $25 a month |
| Expert | billed annually · 5+ operators · Unlimited conversations · 50 email addresses · 500 AI reply assists per month · 3 websites | $83 a month |
| Ultimate | Contact sales; billed annually · Custom operators · Custom conversation volume · Custom email limit · 3-year history | $280 a month |
| Mira AI Agent | billed annually at $16/month | $16 a month |
As smartsupp.com lists them, read 28 Sept 2026. The maker's own page has the final word.
Getting started
- Open https://www.smartsupp.com/.
- Choose the Free plan or a paid customer service plan.
- Use the 14-day free trial for a paid customer service plan without entering a credit card.
- Add the website and operator capacity included in the chosen plan.
- Open Smartsupp on the web, iOS, or Android, or use its business mobile app.
Verdict
Smartsupp combines several customer communication channels with team management and AI features. Check the free-plan conversation and history limits, and account for VAT when comparing paid plans.
Questions
Is there a free plan?
Yes. Free costs nothing and includes one operator, 25 conversations per month, one website, and 14-day history.
How much does Smartsupp cost?
Solo costs $17 a month billed annually. Plus is $25 a month billed annually, Expert is $83 a month billed annually, and Ultimate is $280 a month billed annually. Prices exclude VAT, calculated based on billing country.
Is there a free trial?
Paid customer service plans include a 14-day free trial without a credit card.
Which channels and platforms does Smartsupp support?
It supports live chat, Facebook Messenger, WhatsApp, and connected email. Smartsupp is available on web, iOS, and Android, and offers a mobile SDK and business mobile app.
How many integrations are listed?
Smartsupp advertises more than 80 integrations with other platforms.
Who makes Smartsupp?
Smartsupp is made by Smartsupp, founded in 2013 and headquartered in Brno, Czechia. It identifies as a member of ABUGO Group.
Facts from Smartsupp's own pages
- Admin controls
- Plans include limited agent access to settings such as billing or chat box design. · smartsupp.com, 28 Sept 2026
- Included agent seats
- 1 · smartsupp.com, 20 Sept 2026
- AI features
- AI features include AI agents, AI reply assistance, MCP connections, and automation workflows. · smartsupp.com, 28 Sept 2026
- Annual billing
- Annual payment is offered with savings of up to 30%. · smartsupp.com, 28 Sept 2026
- Website chatbot
- Yes · smartsupp.com, 20 Sept 2026
- Chat channels
- omnichannel · smartsupp.com, 20 Sept 2026
- Communication channels
- The platform supports live chat, Facebook Messenger, WhatsApp, and connected email. · smartsupp.com, 28 Sept 2026
- Company group
- Smartsupp identifies itself as a member of ABUGO Group. · smartsupp.com, 28 Sept 2026
- Company history
- The copyright notice dates Smartsupp from 2012 through 2026. · smartsupp.com, 28 Sept 2026
- Customer base
- Smartsupp says it serves more than 100,000 customers. · smartsupp.com, 28 Sept 2026
- Founded
- 2013 · smartsupp.com, 28 Sept 2026
- Free plan
- Yes · smartsupp.com, 20 Sept 2026
- Free plan limits
- The free plan includes 1 operator, 25 conversations per month, and limited 14-day history. · smartsupp.com, 28 Sept 2026
- Headquarters
- Brno, Czechia · smartsupp.com, 28 Sept 2026
- Listed integrations
- 80 · smartsupp.com, 20 Sept 2026
- Listed integrations
- The site lists integrations including Shopify, WordPress, Prestashop, Wix, and Magento. · smartsupp.com, 28 Sept 2026
- Live agent chat
- Yes · smartsupp.com, 20 Sept 2026
- Mira capabilities
- Mira can recommend products, answer up to 80% of common questions, and hand conversations to humans. · smartsupp.com, 28 Sept 2026
- Mobile support
- Smartsupp offers a mobile SDK and a business mobile app. · smartsupp.com, 28 Sept 2026
- Platform integrations
- Smartsupp advertises more than 80 other platform integrations. · smartsupp.com, 28 Sept 2026
- Privacy compliance
- The site links to data privacy and GDPR information. · smartsupp.com, 28 Sept 2026
- Paid from
- 17 · smartsupp.com, 20 Sept 2026
- Support options
- Support resources include a Help Center, Developer Docs, and premium support on the Expert plan. · smartsupp.com, 28 Sept 2026
- Team management
- Teams can organize agent groups, assign roles, and track performance from one dashboard. · smartsupp.com, 28 Sept 2026
Where Smartsupp stands on Freedom251
- Live chat software#13 of 94
- Conversational Support Software#9 of 27