Side by side
Formilla vs Smartsupp
Both stand on live chat software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Free plan WebWindowsMac+2
Formilla combines website chat, visitor tracking, and chatbot support, with plans that specify different agent capacities and website coverage. Check the listed plan limits and annual billing terms against your team’s needs.
Visit Formilla
Free plan WebiPhoneAndroid
Smartsupp combines several customer communication channels with team management and AI features. Check the free-plan conversation and history limits, and account for VAT when comparing paid plans.
Visit SmartsuppThe facts
| Formilla | Smartsupp | |
|---|---|---|
| Free plan | Yes | Yes |
| Open source | Not published | Not published |
| Runs on | Web, Windows, Mac, iPhone, Android | Web, iPhone, Android |
| Lowest paid plan | See the plans | Mira AI Agent: $16 a month |
| Plans published | 4 | 6 |
| Maker | Formilla | Smartsupp |
| Website | formilla.com | smartsupp.com |
| On live chat software | #9 of 94 | #13 of 94 |
Formilla: what it does well
- Free plan and 15-day trial are available.
- Includes website chatbot, live agent chat, and visitor tracking.
- Supports web, Windows, macOS, iOS, and Android.
- Lists 1,000 integrations.
What to know first
- Standard and Premium each list one chat agent.
- Professional is limited to up to five websites.
- Enterprise uses custom pricing starting from $299.99.
Smartsupp: what it does well
- Supports live chat, Messenger, WhatsApp and connected email.
- Lists more than 80 platform integrations.
- Free plan includes one operator and 25 monthly conversations.
- Mira can recommend products and hand off to humans.
What to know first
- Free plan history is limited to 14 days.
- Free plan allows one operator.
- Prices exclude VAT.
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