Formilla

What Formilla is

Formilla is a customer chat service for businesses that want to handle website conversations with live agents or a chatbot. It combines website chatbot support, live agent chat, and visitor tracking, with website listed as its chat channel. A free plan and 15-day trial are available; paid plans start at $13.99/user/mo (annual). The Standard plan includes one chat agent, while Premium is listed at $13.99 a month billed yearly and also includes one agent. Professional costs $39.99 a month billed yearly and includes two agents for up to five websites. Enterprise offers custom team access, with custom pricing starting from $299.99. Formilla lists 1,000 integrations and supports web, Windows, macOS, iOS, and Android. Its maker, Formilla, was founded in 2011 and is headquartered in San Diego, California. The main plan differences are agent capacity, website coverage, and team access.

Who it suits

Formilla suits businesses that want website chat with both automated chatbot support and live agents. Its plan details may help teams choose based on agent count and the number of websites they need to cover.

Limits

The listed free and Standard offerings include one chat agent. Professional supports two agents and up to five websites, while Enterprise uses custom team access and starts at custom pricing from $299.99.

Getting started

1. Open the Formilla website
2. Choose the free plan, a paid plan, or the 15-day trial
3. Select a plan based on agent and website needs
4. Use Formilla through the web, Windows, macOS, iOS, or Android

Verdict

Formilla combines website chat, visitor tracking, and chatbot support, with plans that specify different agent capacities and website coverage. Check the listed plan limits and annual billing terms against your team’s needs.