JivoChat

JivoChat combines website chat, live agents, visitor tracking and omnichannel communication. It suits customer-facing teams that need several agents and want to add channels and routing as they grow. Its five-agent free plan is a useful starting point, but key capabilities sit behind paid tiers billed annually.

Overview

JivoChat brings website chatbot and live-agent chat together with visitor tracking and multiple communication channels. That makes it relevant to teams handling both automated and agent-led conversations, rather than those seeking only a basic chat widget. It lists 50 integrations, though teams should check whether the specific tools they need are included.

Key features

Visitor engagement

Basic adds proactive invitations, pre-chat buttons and real-time visitor monitoring, plus automatic assistant ready answers, anti-spam protection and JivoChat CRM. These additions make the first paid tier more substantial than a simple seat upgrade: teams can prompt conversations and monitor visitors while adding response support. They are of little value, however, if a team only needs the free chat and its five agents.

Channels and escalation

Professional adds a Telephony Plus module, WhatsApp integration, voice messages on Telegram, Instagram and Facebook, chatbot integration and chat rescue. This tier is the practical step for teams whose support work spans those messaging services or telephony. Enterprise adds a mobile SDK, chat routing, video calls and a chat API, making it the tier for teams that need routing or developer-facing capabilities rather than just more channels.

Pricing

JivoChat uses a freemium model, with a 14-day trial and paid plans starting at $28/mo (annual). The Free plan costs nothing and includes five agents, making it a sensible way for a small team to begin without a subscription. The free option's stated seat allowance is five; teams that need the additional paid-tier tools will have to upgrade.

• Free: free; five agents.
• Basic: $28 a month (billed if billed annually). Includes proactive invitations, pre-chat buttons, real-time visitor monitoring, automatic assistant ready answers, anti-spam protection and JivoChat CRM. It fits teams that want visitor engagement and CRM tools without the extra channels in Professional.
• Professional: $42 a month (billed if billed annually). Adds Telephony Plus, WhatsApp integration, voice messages on Telegram, Instagram and Facebook, chatbot integration and chat rescue. Choose it when those channels or capabilities are central to support.
• Enterprise: $56 a month (billed if billed annually). Adds a mobile SDK, chat routing, a video call module and chat API. It is aimed at teams that need those specific extensions; the price jump is harder to justify if they do not.

The listed paid prices are tied to annual billing, so they are not a like-for-like monthly commitment. The trial lasts 14 days; teams should weigh that window against the free plan before committing.

Platforms

JivoChat is available on web, Windows, macOS, Linux, iOS and Android. That broad desktop and mobile coverage suits teams that need to handle conversations across operating systems.

Who it's for

JivoChat is a good fit for customer-facing teams that want website chat, visitor monitoring and a five-agent free starting point, with a clear path to messaging integrations, telephony and routing. It is less compelling for teams that only need basic live chat or do not need the paid tiers' channel and API additions.

Pros and cons

• Pros: Five free agent seats give a small team room to start without a subscription.
• Pros: The paid tiers progress from visitor engagement and CRM to messaging channels, telephony and routing, so teams can select capabilities by need.
• Pros: Web, desktop and mobile platforms cover a broad range of team devices.
• Cons: The published paid prices are annual-billing rates, which may not suit teams unwilling to commit annually.
• Cons: Notable capabilities such as WhatsApp integration, chat routing and chat API are reserved for higher paid tiers.

Alternatives

For a broader comparison, see our live chat software list. Consider Chatwoot if open-source software or self-hosting matters more than JivoChat's five free agent seats. Zoho SalesIQ is another freemium option, with a free plan for three operator licenses, 100 chats per month and 10,000 visitors per month. Freshchat may suit a team seeking a free plan for up to 10 agents. tawk.to is another freemium live-chat option. Crisp offers a free plan with two seats and unlimited conversations, which may be a better match if conversation volume matters more than agent count. Brevo Conversations is another freemium alternative. MyLiveChat is another freemium option. Smartsupp is another freemium alternative.

Verdict

Choose JivoChat if your team needs more than a chat widget and values a five-agent free plan with a route to visitor tools, messaging channels and routing. Its main reason to look elsewhere is the annual-billed pricing and the fact that several useful capabilities require moving to higher paid tiers.