Freshchat

Freshchat is ranked #4 of 95 in live chat software on Freedom251, made by Freshchat (San Mateo, California, United States). It runs on Android, API, iOS, Web. There is a free plan. A free trial is offered. Paid plans start at $19/mo.

Freshchat plans and pricing

All plans

Free Free up to 10 agents · chat widget on web and mobile apps · shared inbox · email · roles and permissions freshworks.com · 28 Sept 2026

Growth $19/mo billed annually Freddy AI Agent $49 per 100 sessions · day passes $2/pass · connector app tasks $80/5000 tasks freshworks.com · 28 Sept 2026

Pro $49/mo billed annually Freddy AI Copilot $29/agent/month · day passes $7/pass · connector app tasks $80/5000 tasks freshworks.com · 28 Sept 2026

Enterprise $79/mo billed annually Freddy AI Copilot $29/agent/annually · day passes $12/pass · connector app tasks $80/5000 tasks freshworks.com · 28 Sept 2026

Compared on live chat software

Free plan: Yes
Paid from: $19/mo
Website chatbot: Yes
Live agent chat: Yes
Visitor tracking: Yes
Chat channels: omnichannel
Included agent seats: 10 agents
Listed integrations: 1,000 apps

Best Freshchat alternatives

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Freshchat

Free plan limit: The Free plan supports up to 10 agents.
Free plan features: Free includes a web and mobile chat widget, shared inbox, email connection, and roles and permissions.
Trial length: The free trial lasts 14 days and requires no credit card.
Trial access: New signups get access to the Enterprise plan during the 14-day trial.
Cancellation fees: Freshchat has no cancellation fees, but cancellation takes effect after the current term.
Supported platforms: Freshchat supports websites, mobile apps, and messaging channels.
Supported channels: Channels include web and mobile chat, email, social messengers, SMS, WhatsApp, Line, and Google Business Messages.
Team collaboration: A shared inbox helps teams collaborate and manage communications.
Admin controls: Administration includes role-based access control, business hours, audit logs, and domain or IP allowlisting on Enterprise.
Security authentication: Security features include SAML single sign-on and JWT authentication.
Integration connectors: Freshchat offers pre-built connectors for data sync and workflow automation with external applications.
Channel API: Bring-your-own-channel connectivity is available through powerful APIs.
Support resources: Freshworks lists support, training and certification services, student academy, and community resources.
Company reach: The page says Freshworks is trusted by more than 50,000 businesses worldwide.
Price from: $19/mo

Visit site Alternatives

Where it ranks on Freedom251

Best Live Chat Software in 2026#4 of 95

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Sources

freshworks.com/live-chat-software/pricing/· checked 27 Sept 2026
freshworks.com/live-chat-software/· checked 27 Sept 2026
freshworks.com/products/what-is-freshchat/· checked 28 Sept 2026
freshworks.com/live-chat-software/team-inbox/· checked 28 Sept 2026
freshworks.com/live-chat-software/integrations/· checked 28 Sept 2026
crmsupport.freshworks.com/support/solutions/articles/50000005570-· checked 28 Sept 2026
partnersupport.freshworks.com/support/solutions/articles/50000002871-· checked 28 Sept 2026