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Instead of Freshchat

Freshchat alternatives

Freshchat combines live-agent chat, visitor tracking, and no-code Freddy AI chatbots across websites, mobile apps, and social messaging. Its shared inbox supports assignments, saved replies, and one-action resolution, while channels include email, SMS, WhatsApp, LINE, and Google Business Messages. Conversations can be translated in more than 45 languages. The free plan supports up to 10 agents and includes web and mobile chat, email connection, roles, and permissions. Paid plans start at $19/mo (annual), and the 14-day Enterprise trial requires no credit card.

  1. 1

    Chatwoot

    by Chatwoot
    Free plan Open source AndroidAPIiPhone+3

    Open-source and self-hosted chat teams — Chatwoot adds open-source, Linux, and self-hosted availability, while Freshchat emphasizes omnichannel messaging and larger built-in agent capacity.

    9.2 Free plan · paid from $19/mo (annual) · 15-day trial Visit site
  2. 2

    Zoho SalesIQ

    by Zoho SalesIQ
    Free plan AndroidAPIiPhone+4

    Teams wanting broad desktop and mobile coverage — Zoho SalesIQ supports Windows, macOS, and Linux alongside web and mobile, but includes one agent seat versus Freshchat's ten.

    7.7 Free plan · 15-day trial Visit site
  3. 3

    tawk.to

    by tawk.to
    Free plan WebWindowsMac+2

    Website and messaging chat on a free plan — tawk.to focuses on website-plus-messaging channels and costs more to start than Freshchat's annual paid plan.

    7.7 Free plan · paid from $29/mo Visit site
  4. 4

    JivoChat

    Free plan AndroidAPIiPhone+4

    Small omnichannel teams needing visitor tools — JivoChat includes five agents, 50 integrations, and real-time visitor monitoring, while Freshchat includes ten agents and broader stated channels.

    7.6 Free plan · paid from $28/mo (annual) · 14-day trial Visit site
  5. 5

    Crisp

    by Crisp
    Free plan AndroidAPIiPhone+3

    Omnichannel teams with multi-device access — Crisp offers omnichannel chat across web, desktop, mobile, and API, but its paid starting price is higher than Freshchat's.

    7.6 Free plan · paid from $45/mo · 14-day trial Visit site
  6. 6

    Brevo Conversations

    by Brevo Conversations
    Free plan AndroidAPIiPhone+1

    Single-agent omnichannel support at lower cost — Brevo Conversations starts at $15/user/mo and includes one agent seat, compared with Freshchat's $19/mo annual start and ten free seats.

    7.7 Free plan · paid from $15/user/mo Visit site
  7. 7

    MyLiveChat

    by MyLiveChat
    Free plan WebWindowsMac+2

    Website-only chat on a low paid plan — MyLiveChat centers on website chat and includes one agent seat, unlike Freshchat's wider channel coverage and ten-agent free plan.

    7.6 Free plan · paid from $15/mo Visit site
  8. 8

    Formilla

    by Formilla
    Free plan WebWindowsMac+2
    7.6 Free plan · paid from $13.99/user/mo (annual) · 15-day trial Visit site
  9. 9

    Chaport

    by Chaport
    Free plan AndroidiPhoneMac+2
    7.5 Free plan · 14-day trial Visit site
  10. 10

    Yellow.ai

    by Yellow.ai
    Free plan AndroidAPIExtension+2
    7.5 Free plan Visit site
  11. 11

    Chatbase

    by Chatbase
    Free plan AndroidAPIiPhone+1
    7.5 Free plan · paid from $40/mo · 7-day trial Visit site
  12. 12

    Smartsupp

    by Smartsupp
    Free plan WebiPhoneAndroid
    7.4 Free plan · paid from $17/mo (annual) · 14-day trial Visit site
  13. 13

    ReplyAgent

    by ReplyAgent
    Free plan AndroidAPIiPhone+1
    7.4 Free plan · paid from $19/mo Visit site
  14. 14

    Live Helper Chat

    Free plan AndroidAPIExtension+5
    7.4 Free plan · paid from €6/mo · 14-day trial Visit site
  15. 15

    ProProfs Chat

    Free plan WebiPhoneAndroid
    7.3 Free plan · paid from $1.99/mo (annual) · 15-day trial Visit site
  16. 16

    Podium Webchat

    by Podium Webchat
    Free plan AndroidExtensioniPhone+3
    7.3 Free plan · pricing on request Visit site
  17. 17

    ZChat

    by ZChat
    Free plan APILinuxWeb+1
    7.3 Free plan Visit site
  18. 18

    Tiledesk

    by Tiledesk
    Free plan WebiPhoneAndroid
    7.2 Free plan · paid from €124/mo (annual) · 14-day trial Visit site
  19. 19

    BotPenguin

    Free plan WebiPhoneAndroid
    7.2 Free plan · paid from $29/mo · 7-day trial Visit site
  20. 20

    LooperChat

    Free plan AndroidiPhoneSelf-hosted+1
    7.2 Free plan · paid from $30/mo Visit site
  21. 21

    Olark

    by Olark
    Free plan Web
    7.1 Free plan · paid from $29/mo · 14-day trial Visit site
  22. 22

    Landbot

    by Landbot
    Free plan Web
    7.1 Free plan · paid from €32/mo (annual) · 14-day trial Visit site
  23. 23

    Gist

    Free plan AndroidiPhoneWeb
    7.1 Free plan · 14-day trial Visit site
  24. 24

    Chatra

    Free plan AndroidiPhoneWeb
    7.1 Free plan · paid from $25/mo (annual) · 10-day trial Visit site

Another service may suit teams that need open-source deployment, a different platform mix, or a lower starting cost. Freshchat's cancellation has no fee, but takes effect after the current term, and its broad channel set may exceed a website-focused operation's needs. Compare each option's agent allowance, pricing term, trial availability, supported devices, and channel coverage. Also consider whether self-hosting, desktop access, or a narrower website-chat setup matters more than Freshchat's omnichannel tools, integrations, APIs, and team controls.

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