Brevo Conversations

Brevo Conversations brings website chat and visitor tracking together with email capabilities. It is strongest for a solo operator or a small team that can work within a tight seat allowance; per-user pricing makes expansion a cost to weigh.

Overview

The product combines website chatbots, live-agent chat, visitor tracking and omnichannel chat with email functions including inbound email, templates, SMTP relay and delivery-event webhooks. That breadth makes it a practical starting point for businesses handling both visitor conversations and email. Its one-user free tier and Pro plan's 10-user ceiling limit its appeal to larger support operations.

Key features

• Chat and visitor context: Website chatbot and live-agent chat cover automated and human interactions, while visitor tracking adds activity context to those conversations. This is a useful combination for a business whose support or sales work begins on its website.
• Omnichannel chat: The product is designed to handle chat across channels, rather than limiting the proposition to a website chat box.
• Email functions: Inbound email, templates, SMTP relay and delivery-event webhooks support email workflows alongside chat. The 5,000-per-month send limit makes it a constrained choice for heavier sending needs.

Pricing

Brevo uses a freemium model. Free costs nothing, is free forever with no credit card and no time limit, and includes one user. That removes the financial barrier to trying a solo-agent setup, but it does not accommodate a team sharing agent duties.

Pro is $15 a month, with an additional cost of $15 per month per user and up to 10 users. The per-seat structure lets a small team add agents, but the bill rises with each user and the plan stops at 10. Businesses that need more than 10 seats should look elsewhere. The product also has a monthly send limit of 5,000, an important cap for anyone expecting email volume to grow. No other plan prices or terms are established.

Platforms

Brevo Conversations is available on web, iOS and Android. That range supports teams that need access beyond a desktop browser, though the available platform list alone does not establish feature parity across devices.

Who it's for

This is a sensible fit for a business that wants website chat, visitor tracking and email functions in one product, especially if one person can initially handle conversations. A small team can move to Pro when more agents are needed, provided it can accept per-user charges and stay within the 10-user maximum. It is a weaker fit for larger support desks or high-volume senders constrained by the seat and monthly-send caps.

Pros and cons

• Pros: The free plan lasts indefinitely, requires no credit card and includes one user, making a solo setup possible without a paid commitment.
• Pros: Chatbot, live chat, visitor tracking and email functions bring several customer-contact capabilities together.
• Pros: Web, iOS and Android support gives users several access options.
• Cons: Free is limited to one user, so it cannot serve a multi-agent team.
• Cons: Pro's $15 per-user monthly charge means adding agents raises cost, and the plan tops out at 10 users.
• Cons: The 5,000-per-month send limit restricts its suitability for larger email volumes.

Alternatives

Consider EngageBay if a larger free user allowance matters more: its free plan supports up to 15 users and includes 1,000 branded emails per month, though it is capped at 250 contacts and companies. Klaviyo is worth considering for a free email-focused starting point, with up to 250 active profiles and 500 email sends per month; those quotas are substantially tighter for sending than Brevo's 5,000 monthly limit. Choose Manago AI (formerly SALESmanago) if a paid product with a free trial is preferable. Mautic is another option for those seeking a freemium product with a 14-day trial and self-hosted platform support. GetResponse offers a free plan and trial, while its Starter plan is priced at $1,915.58 a month, billed monthly and paid annually. Selligent is a paid alternative with custom pricing. Aritic PinPoint has a free plan and a Lite plan at $59 a month, billed monthly. ActiveCampaign is paid, has no free plan and offers a free trial. For broader category browsing, see Live chat software, Email Marketing Software, Marketing Automation Software, Lead Nurturing Software and AI Email Marketing Software.

Verdict

Brevo Conversations is a good starting choice for solo operators and small teams that want chat, visitor tracking and email functions together, with a permanent no-cost entry point. Its main reason to look elsewhere is scale: per-user Pro pricing, a 10-user ceiling and a 5,000 monthly send limit constrain growth.