EngageBay

EngageBay is a browser-based CRM, marketing, and support platform for teams that want to manage customer work in one service. It is strongest for small businesses that need sales tracking and basic campaign tools together; the free plan lowers the barrier to starting, but its contact cap and paid-plan terms deserve attention.

Overview

EngageBay brings a visual sales pipeline together with email marketing, live chat, and helpdesk tools. Lead scoring, segmentation, and workflow automation can connect lead capture with sales follow-up, while more than 250 business-tool integrations and imports from HubSpot, Salesforce, or CSV help it fit an existing setup. That range is useful for teams seeking one system across several customer-facing tasks, though businesses with a large contact base may outgrow the entry-level allowance quickly.

The free plan is ongoing rather than a trial, requires no credit card, and supports up to 15 users. Its 250 contacts and companies, plus 1,000 branded emails a month, make it a reasonable starting point for a small audience, but not a broad free marketing operation.

Key features

• Sales and CRM: A visual pipeline and lead scoring help teams organize prospects and prioritize follow-up. Imports from HubSpot, Salesforce, or CSV are useful when moving an existing contact list.
• Campaigns and lead capture: Email automation, segmentation, landing pages, forms, popups, and A/B testing cover core campaign tasks. The free plan’s 1,000 monthly branded emails and two lists are meaningful constraints for teams sending regularly or dividing audiences.
• Customer support: Live chat and helpdesk are included in the free plan, giving small teams a way to handle support alongside sales and marketing rather than adopting separate tools immediately.
• AI and integrations: EngageBay offers AI features, including a chatbot that can be trained with a knowledge base, files, and links. More than 250 integrations broaden its potential connections, although the number alone does not establish that any particular tool is supported.

The service is fully cloud-based and works in a browser. Support is available by live chat and email, with guided onboarding, video tutorials, and free onboarding support to help teams get started.

Pricing

EngageBay uses a freemium model. The Free plan costs nothing and allows up to 15 users, 250 contacts and companies, 1,000 branded emails per month, two lists, 10 web popups, 10 forms, and one landing page. CRM, email marketing, live chat, and helpdesk are included. It is the clearest fit for a small team with modest contact and campaign needs; the seat allowance is generous, but the contact and email ceilings are not.

Basic costs $11.04 a month, billed yearly, and includes 500 contacts and companies. It is the lowest-priced paid step for a small database, but the annual billing term and relatively modest contact allowance make it less suitable for teams expecting rapid list growth.

Growth costs $42.49 per user/month and includes 3,000 contacts and companies. It may suit a team needing more room than Basic, but per-user pricing means the bill rises with the number of seats. Pro costs $67.99 per user/month and includes 5,000 contacts and companies; it is the higher-capacity option, though businesses needing more than 10,000 contacts must contact the team. The listed Pro contact ceiling and the separate 5,000-contact plan allowance make it sensible to confirm the intended capacity before committing.

Platforms

EngageBay runs on the web and works in any browser. A mobile app is also offered, but the platform listing identifies web as the supported platform.

Who it's for

EngageBay is a good fit for small businesses that want CRM, email campaigns, and customer support tools under one roof, especially when a permanent free plan and room for up to 15 users are useful. It is less compelling for teams with large contact databases, high email volume, or many paid seats, since the free caps are low and the paid Growth and Pro prices are per user.

Pros and cons

• Pro: The free plan includes CRM, email marketing, live chat, and helpdesk for up to 15 users, without a trial deadline or credit-card requirement.
• Pro: Visual pipeline, marketing automation, lead scoring, and campaign tools cover several connected sales and marketing jobs.
• Pro: Imports from HubSpot, Salesforce, or CSV and more than 250 business-tool integrations can ease migration and connection work.
• Con: Free users are limited to 250 contacts and companies and 1,000 branded emails per month, which can restrict an otherwise useful starting plan.
• Con: Basic is billed yearly, while Growth and Pro are priced per user/month, so the cheapest headline price does not describe the cost for a larger team.
• Con: Pro capacity is capped at 10,000 contacts before contacting the team, making a larger database a potential reason to choose another service.

Alternatives

For broader comparisons by use case, see CRM Software, Marketing Automation Software, Email Marketing Software, and Lead Nurturing Software.

• Manago AI (formerly SALESmanago) is a paid alternative with a free trial, web and mobile apps, and a platform plan showing 3,000 active contacts by default.
• Brevo Conversations is worth considering if a free web or mobile option for one user is the priority; its Free plan costs nothing with no time limit or credit-card requirement.
• Klaviyo offers a free plan for up to 250 active profiles and 500 email sends per month, a narrower starting point for a small email audience.
• Mautic may suit readers seeking a free, self-hosted option, as well as those who want a 14-day trial without a credit-card requirement.
• GetResponse is another freemium option with a free trial and web and mobile platforms; its Starter plan lists unlimited monthly email sends and one custom automation workflow.
• Aritic PinPoint has a free plan and a Lite plan priced at $59 a month, with one free user and 350+ direct integrations.
• Selligent is a paid, web-based alternative.
• Act-On is a paid web alternative with Professional and Enterprise plans, both with custom pricing.

Verdict

Choose EngageBay if a small team wants CRM, sales tracking, email marketing, and support tools in one browser-based service and can work within the free plan’s 250-contact and 1,000-email monthly limits. Its combination of features and no-cost access is the main reason to start here. Look elsewhere if your contact base is already large or if per-user paid pricing makes scaling unattractive.