EngageBay is a cloud-based CRM and marketing platform that runs in a browser. Its free plan includes CRM, email marketing, live chat, and helpdesk for teams of up to 15 members; it is not a trial and requires no credit card. The plan lists 250 contacts and companies and 1,000 branded emails per month. Sales and marketing tools include a visual pipeline, marketing and workflow automation, lead scoring, audience segmentation, landing pages, forms, and A/B testing. Contacts can be brought in from HubSpot, Salesforce, or CSV files, and EngageBay integrates with more than 250 business tools. Its AI chatbot can be trained using a knowledge base, files, and links. Support is available through live chat and email, with guided onboarding, video tutorials, and free onboarding support also listed. The Basic plan is 11.04 USD per month when billed yearly; Growth is 42.49 USD per user per month, and Pro is 67.99 USD per user per month. The Pro plan includes up to 10,000 contacts; more requires contacting the team.
Who it is for
EngageBay suits small teams looking for CRM, email marketing, chat, and helpdesk features in a browser-based service. Its free plan is available to teams of up to 15 members.
What is good
- Free plan serves teams of up to 15 members.
- No credit card is required for sign-up.
- Imports contacts from HubSpot, Salesforce, or CSV.
- Integrates with more than 250 business tools.
- AI chatbot accepts knowledge bases, files, and links.
What to know first
- Free plan lists 250 contacts and companies.
- Free plan includes 1,000 branded emails monthly.
- Pro contact limit is 10,000; more requires contacting the team.
- Basic monthly rate requires yearly billing.
Verdict
EngageBay combines customer management with marketing, communication, and support tools, and offers a no-cost plan for small teams. Check the listed contact and email allowances, and note that the Basic price is billed yearly.
EngageBay plans and pricing
All plansCompared on CRM software
- Free plan
- Yes
- Paid from
- $11.04/user/mo
- Visual sales pipeline
- Yes
- Marketing automation
- Yes
- AI features
- Yes
- Mobile app
- Yes
