Side by side
Chatwoot vs Freshchat
Both stand on live chat software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Free plan Open source AndroidAPIiPhone+3
Chatwoot brings customer conversations, team coordination, and knowledge-base tools together, with cloud and self-hosted options. Compare agent, conversation, and retention limits with the features you need.
Visit Chatwoot
Free plan AndroidAPIiPhone+1
Freshchat combines a shared team inbox, channel support and no-code chatbots, with a free option for up to 10 agents. Paid plans start at $19 a month billed annually, and the Enterprise trial lasts 14 days.
Visit FreshchatThe facts
| Chatwoot | Freshchat | |
|---|---|---|
| Free plan | Yes | Yes |
| Open source | Yes | Not published |
| Runs on | Android, API, iPhone, Linux, Self-hosted, Web | Android, API, iPhone, Web |
| Lowest paid plan | Startups: $19 per agent a month | Growth: $19 a month |
| Plans published | 9 | 4 |
| Maker | Chatwoot | Freshchat |
| Website | chatwoot.com | freshworks.com |
| On live chat software | #1 of 94 | #2 of 94 |
Chatwoot: what it does well
- Combines multiple channels in a shared inbox
- Includes help-center portals and AI-powered search
- Offers API access, webhooks, and bot connections
- Can be deployed on customer infrastructure
What to know first
- Free Hacker plan limits use to 500 conversations monthly
- Community Edition excludes Captain AI and voice calls
- Cloud Startups is $19 per agent monthly, billed annually
Freshchat: what it does well
- Free plan supports up to 10 agents.
- Includes web and mobile chat widgets.
- Supports a range of messaging channels.
- Offers a 14-day Enterprise trial without a credit card.
- Mobile apps support agent responses and assignments.
What to know first
- Paid plans start at $19 a month billed annually.
- Trial access lasts 14 days.
- Cancellation takes effect after the current term.
Alternatives to Chatwoot Alternatives to Freshchat The whole list