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Instead of Chatwoot

Chatwoot alternatives

Chatwoot combines website chat, email, WhatsApp, social, messaging, voice, SMS, and API conversations in one omnichannel inbox. Teams can assign conversations, add private notes, use tags and canned responses, and publish customizable help-center portals, including separate portals for brands or products. Captain can answer questions, suggest replies, summarize conversations, and use help-center content. Chatwoot is open source, supports self-hosting, and works through web, Android, iOS, Linux, and API access. The free Hacker plan allows two agents and 500 conversations per month; paid plans start at $19/mo (annual), with a 15-day trial.

  1. 1

    Odoo Helpdesk

    Free plan AndroidAPIiPhone+4

    Teams wanting ticket workflows and SLA management — Odoo Helpdesk centers email, website-form, and live-chat tickets with SLA management, automation, and portals rather than Chatwoot’s broader channels.

    7.7 Free plan Visit site
  2. 2

    Freshdesk

    by Freshdesk
    Free plan API

    Ticket-based support teams needing SLAs — Freshdesk provides shared-inbox ticketing, SLA management, automation, help center, portal, and API access, while Chatwoot adds broader channel coverage and self-hosting.

    7.3 From $19/mo (annual) · 14-day trial Visit site
  3. 3

    Vtiger Help Desk

    by Vtiger Help Desk
    Free plan AndroidAPIiPhone

    Small teams seeking low-cost ticket support — Vtiger Help Desk starts at $12/user/month annually and supplies ticket SLAs, automation, help center, and portal tools, without Chatwoot’s stated channel breadth.

    7.5 Free plan · paid from $12/user/mo (annual) · 15-day trial Visit site
  4. 4

    Zoho Desk

    by Zoho Desk
    Free plan API

    Teams needing three included agent seats — Zoho Desk includes three agent seats and ticket SLA, automation, help-center, portal, and API capabilities, while Chatwoot includes two free-plan agents.

    7.2 Free plan · paid from ₹420/user/mo (annual) · 15-day trial Visit site
  5. 5

    Help Scout

    by Help Scout
    Free plan API

    Teams wanting straightforward shared-inbox ticketing — Help Scout offers shared inbox, SLA, help center, automation, and portal tools, while Chatwoot adds open-source self-hosting and more channels.

    7.2 Free plan · paid from $25/user/mo · 15-day trial Visit site
  6. 6

    Znuny

    by Znuny
    Free plan APILinuxSelf-hosted+1

    Organizations needing free self-hosted ticketing — Znuny is free and supports Linux, web, API, and self-hosting with SLA, automation, help-center, portal, and shared-inbox tools.

    7.6 Free plan Visit site
  7. 7

    FreeScout

    Free plan AndroidAPIiPhone+2

    Free open-source shared inbox teams — FreeScout is a free, open-source PHP/Laravel help desk that centralizes email, WhatsApp, Telegram, Facebook, Slack, and Live Chat conversations.

    7.6 Free plan Visit site
  8. 8

    Cerb

    by Cerb
    Free plan Open source APILinuxSelf-hosted+1
    8.9 Free plan · paid from $40/user/mo Visit site
  9. 9

    Desk365

    by Desk365
    Free plan AndroidAPIiPhone+1
    7.5 Free plan · paid from $12/mo (annual) · 21-day trial Visit site
  10. 10

    GoatFlow

    Free plan APILinuxSelf-hosted+1
    7.3 Free plan Visit site
  11. 11

    Deskero

    by Deskero
    Free plan AndroidAPIiPhone+2
    7.3 Free plan · paid from $9/mo (annual) Visit site
  12. 12

    Gorgias

    by Gorgias
    Free plan AndroidAPIExtension+2
    7.2 30-day trial Visit site
  13. 13

    Zammad

    by Zammad
    Free plan API
    7.1 Free plan · 30-day trial Visit site
  14. 14

    UVdesk

    Free plan API
    7.1 Free plan · paid from $8/user/mo (annual) · 30-day trial Visit site
  15. 15

    ManageEngine SupportCenter Plus

    Free plan API
    7.1 Free plan · paid from $100/user/mo Visit site
  16. 16

    Hiver

    Free plan API
    7.1 Free plan · paid from $25/user/mo (annual) · 7-day trial Visit site
  17. 17

    Support Genix

    Free plan APISelf-hostedWeb
    7.1 Free plan · paid from $59/yr Visit site
  18. 18

    Andrea Helpdesk

    Free plan AndroidAPIiPhone+2
    7.1 Free plan Visit site
  19. 19

    Whelp

    by Whelp
    Free plan AndroidAPIiPhone+2
    7.1 Free plan · paid from $29/user/mo Visit site
  20. 20

    ProProfs Help Desk

    Free plan API
    7.0 Free plan · paid from $23.88/user/mo (annual) Visit site
  21. 21

    Request Tracker

    by Request Tracker
    Free plan API
    7.0 Free plan Visit site
  22. 22

    HESK

    by HESK
    Free plan Self-hostedWeb
    7.0 Free plan Visit site
  23. 23

    Qisutu

    by Qisutu
    Free plan APISelf-hostedWeb
    7.0 Open source Visit site
  24. 24

    osTicket

    Free plan APISelf-hostedWeb
    7.0 Free plan Visit site

Alternatives may suit teams that prefer ticket queues, service-level agreements, automated ticket handling, or customer portals. Chatwoot's wide channel mix may be unnecessary for an email-first help desk, while its free plan limits team size and monthly conversations. Compare intake channels, automation, help-center and portal tools, API access, platform coverage, and pricing. Check whether you need self-hosting, mobile apps, WhatsApp rich messages, customizable widgets, multiple portals, or bot connections, and note which of those capabilities an alternative does not provide.

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