Freedom251 › Help desk software
Request Tracker
What Request Tracker is
Request Tracker is support-request software built around ticket management. It provides ticket automation for handling incoming work, SLA management for tracking service commitments, and a customer portal that gives users a direct access point. A help center supports published assistance, while API access connects the system with other software. The listed platform is API. Request Tracker offers a free plan, and its RT Open Source plan is licensed under GNU GPL version 2 with no usage charge. The maker, also named Request Tracker, was founded in 2001 and is headquartered in Waltham, Massachusetts, United States. Organizations can use the listed capabilities to organize requests, automate ticket activity, monitor service levels, provide customer-facing support resources, and connect programmatically. The product website is requesttracker.com/request-tracker/.
Who it suits
It suits organizations that need ticket-based support operations with automation, SLA management, customer access, help content, and API connectivity. The free plan may fit teams seeking software without a usage charge.
What it does well
- Free plan available
- Ticket automation included
- SLA management tools
- Customer portal and help center
- API access provided
What to know first
- Listed platform is API
- RT Open Source uses GPL version 2
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| RT Open Source | GNU GPL version 2 licensed · No usage charge | On request |
As requesttracker.com lists them, read 20 Sept 2026. The maker's own page has the final word.
Verdict
Request Tracker combines ticket automation, service-level management, customer access, help content, and API connectivity in a free offering. Review the API platform and RT Open Source licensing terms against your deployment needs.
Facts from Request Tracker's own pages
- API access
- Yes · requesttracker.com, 20 Sept 2026
- Customer portal
- Yes · requesttracker.com, 20 Sept 2026
- Founded
- 2001 · requesttracker.com, 28 Sept 2026
- Free plan
- Yes · requesttracker.com, 20 Sept 2026
- Headquarters
- Waltham, Massachusetts, United States · requesttracker.com, 28 Sept 2026
- Help center
- Yes · requesttracker.com, 20 Sept 2026
- SLA management
- Yes · requesttracker.com, 20 Sept 2026
- Ticket automation
- Yes · requesttracker.com, 20 Sept 2026
Where Request Tracker stands on Freedom251
- Help desk software#22 of 101
- IT Help Desk Software#17 of 49
- IT Ticketing Systems#10 of 26