Freedom251 › Help desk software
UVdesk
What UVdesk is
UVdesk is a customer support service for handling incoming requests, service targets, self-service content, and customer access. Its listed tools include a shared inbox, SLA management, help center, ticket automation, customer portal, and API access. A free plan includes two agent seats, and a 30-day trial is available. The Open Source plan lists unlimited agents. Pro costs $11 a month with a minimum of two agents, five mailboxes, 10 knowledgebase folders, 15 knowledgebase categories, and 200 knowledgebase articles. Enterprise costs $18 a month with a two-agent minimum and unlimited mailboxes, knowledgebase folders, categories, and articles. UVdesk identifies API as its platform and lists paid pricing from $8 per user per month when billed annually. The plan structure gives teams options based on agent capacity and the amount of support content they need.
Who it suits
It suits support teams needing shared ticket handling, SLA management, self-service content, customer access, or API integration. The free and Open Source options also fit teams comparing agent limits.
What it does well
- Free plan includes two agent seats
- Open Source plan lists unlimited agents
- Shared inbox and ticket automation
- Customer portal and help center
- API access is available
What to know first
- Pro and Enterprise require two agents
- Pro limits mailboxes and knowledgebase content
- Paid plans add recurring costs
- Platform listing is API
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Open Source | Unlimited agents | On request |
| Pro | Minimum 2 agents · 2-agent minimum · 5 mailboxes · 10 knowledgebase folders · 15 knowledgebase categories · 200 knowledgebase articles | $11 a month |
| Enterprise | Minimum 2 agents · 2-agent minimum · Unlimited mailboxes · Unlimited knowledgebase folders · Unlimited knowledgebase categories · Unlimited knowledgebase articles | $18 a month |
As uvdesk.com lists them, read 20 Sept 2026. The maker's own page has the final word.
Verdict
UVdesk combines core help-desk functions with free, Open Source, and paid plan paths. Compare the agent minimums and mailbox or knowledgebase allowances against your support volume.
Facts from UVdesk's own pages
- Included agent seats
- 2 · uvdesk.com, 20 Sept 2026
- API access
- Yes · uvdesk.com, 20 Sept 2026
- Customer portal
- Yes · uvdesk.com, 20 Sept 2026
- Free plan
- Yes · uvdesk.com, 20 Sept 2026
- Help center
- Yes · uvdesk.com, 20 Sept 2026
- Shared inbox
- Yes · uvdesk.com, 20 Sept 2026
- SLA management
- Yes · uvdesk.com, 20 Sept 2026
- Paid from
- 8 · uvdesk.com, 20 Sept 2026
- Ticket automation
- Yes · uvdesk.com, 20 Sept 2026
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