Zammad

What Zammad is

Zammad is a customer-support platform founded in 2016. Its listed tools include a shared inbox, SLA management, help center, ticket automation, customer portal, and API access. The stated plan information includes five agent seats. Starter v2 lists five agents, 10 MB attachments, and 20 GB storage. Professional v2 lists 35 agents, 35 MB attachments, and 50 GB storage. Plus v2 allows unlimited agents, 50 MB attachments, and 150 GB storage. Separate service-request configurations specify limits and response times: Business includes 15 requests with a six-hour maximum response, Enterprise includes 45 with four hours, and Corporation includes 95 with two hours. API is the listed platform, so the available facts focus on support workflows and integration access rather than named desktop or mobile applications.

Who it suits

Zammad suits support teams needing shared inboxes, ticket automation, service-level handling, self-service content, customer access, and API connectivity. Its plan configurations also help teams assess agent, storage, attachment, request, and response-time requirements.

Limits

Starter v2 lists five agents, 10 MB attachments and 20 GB storage; Professional v2 lists 35 agents, 35 MB and 50 GB; Plus v2 lists unlimited agents, 50 MB and 150 GB. Business, Enterprise and Corporation list 15, 45 and 95 service requests with maximum response times of six, four and two hours.

Getting started

1. Open the Zammad website
2. Choose the free plan or start the 30-day trial
3. Select a plan configuration for agents, attachments or storage
4. Set up the shared inbox, help center, customer portal or ticket automation
5. Connect workflows through the API

Verdict

Zammad covers core customer-support workflows, including automation, SLAs, self-service, and customer portals. Teams should review its plan-specific storage, attachment, agent, request, and response-time allowances before choosing a configuration.