Side by side
Deskero vs Zammad
Both stand on help desk software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Free plan AndroidAPIiPhone+2
Deskero offers a free entry plan and paid tiers that add customer-support tools and team capacity. The right tier depends on agent count and whether features such as live chat, multi-channel support, or multi-brand management are needed.
Visit Deskero
Free plan API
Zammad covers core customer-support workflows, including automation, SLAs, self-service, and customer portals. Teams should review its plan-specific storage, attachment, agent, request, and response-time allowances before choosing a configuration.
Visit ZammadThe facts
| Deskero | Zammad | |
|---|---|---|
| Free plan | Yes | Yes |
| Open source | No | Not published |
| Runs on | Android, API, iPhone, Web, Windows | API |
| Lowest paid plan | Grow: $12 a month | Free or on request |
| Plans published | 4 | 6 |
| Maker | Deskero | Zammad |
| Website | deskero.com | zammad.org |
| On help desk software | #10 of 101 | #14 of 101 |
Deskero: what it does well
- Free plan includes unlimited customers.
- Includes a shared inbox and customer portal.
- Business and Premium allow unlimited agents.
- Paid plans add automation and service-level features.
What to know first
- Free plan includes one agent.
- Grow is limited to five agents.
- Paid prices are billed per agent with monthly payment.
Zammad: what it does well
- Shared inbox and ticket automation
- Includes SLA management
- Customer portal and help center
- API access is available
- Free plan and 30-day trial
What to know first
- Attachment and storage limits vary by plan
- Platform is listed as API
- Service-request plans impose request limits
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