Freedom251 › Help desk software
GoatFlow
What GoatFlow is
GoatFlow is an open-source helpdesk and ticketing system for teams handling customer requests. Agents can set ticket priorities, review interaction history, and organize work in queues governed by permissions. Incoming email can create or update tickets; routing can use mail accounts, postmaster filters, and automatic responses. GenericAgent can schedule reminders, escalate overdue tickets, and close stale ones. GoatFlow also includes a shared inbox, SLA management, a help center, a customer portal, ticket automation, and API access.
The system supports LDAP and OIDC/OAuth2.0, including Google, Keycloak, and Azure AD, and connects with external services through REST or SOAP APIs. Deployment options include Docker Compose, Podman, Kubernetes/Helm, and source builds; supported deployment systems include Linux and OpenShift. The listed minimum requirements are 2 CPU cores, 4 GB RAM, and 20 GB storage. GoatFlow is designed for OTRS compatibility and can import existing tickets and users. It includes 15 languages, with right-to-left support for Arabic, Hebrew, Persian, and Urdu. The Community Edition is licensed under Apache 2.0 and may be used commercially without licensing fees. Community assistance is available through GitHub Discussions and Issues, with commercial support options from Gibbsoft Ltd.
Who it suits
GoatFlow suits support agents and technical teams that need to organize customer requests, automate ticket actions, and manage email-based support. It may also suit business leaders and end users, and teams moving from OTRS can import tickets and users.
What it does well
- Free Community Edition under Apache 2.0
- Email can create or update tickets
- Scheduled reminders and overdue escalations
- Supports LDAP and OIDC/OAuth2.0 sign-in
- Includes 15 languages and RTL support
- Documented Docker, Podman, Kubernetes/Helm, and source deployments
What to know first
- Requires at least 2 CPU cores, 4 GB RAM, and 20 GB storage
- Deployment requires a supported server environment such as Linux or OpenShift
Limits
The Community Edition is listed as free, with no per-agent fees. Its listed minimum system requirements are 2 CPU cores, 4 GB RAM, and 20 GB storage.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| GoatFlow Community Edition | No per-agent fees · Apache License 2.0 | Free |
As goatflow.io lists them, read 11 Oct 2026. The maker's own page has the final word.
Getting started
- Visit the GoatFlow website.
- Choose the Community Edition, listed as free.
- Select a documented deployment route: Docker Compose, Podman, Kubernetes/Helm, or source build.
- Deploy on a supported system and meet the listed minimum requirements.
- Configure queues, email routing, and integrations for your support workflow.
Verdict
Choose GoatFlow if your team wants a free, self-hosted helpdesk with email ticketing, automation, and OTRS migration support. Its listed minimum system requirements and deployment options make it a better fit for teams able to manage a server environment.
Questions
How much does GoatFlow cost?
The Community Edition is listed as free, with no per-agent fees.
Is GoatFlow open source?
Yes. The Community Edition uses the Apache 2.0 license and may be used commercially without licensing fees.
Which platforms does GoatFlow support?
Listed platforms include API, Linux, self-hosted, and web. Supported deployment systems include Linux and OpenShift.
Can GoatFlow import data from OTRS?
Yes. GoatFlow is designed for OTRS compatibility and supports importing existing tickets and users.
What deployment methods are documented?
The maker documents Docker Compose, Podman, Kubernetes/Helm, and source builds.
What support is available?
Community help is available through GitHub Discussions and Issues. Gibbsoft Ltd offers commercial support, professional services, and SLA plans.
Facts from GoatFlow's own pages
- API access
- Yes · goatflow.io, 19 Sept 2026
- Automation
- GenericAgent can schedule actions such as closing stale tickets, sending reminders, and escalating overdue items. · goatflow.io, 11 Oct 2026
- Customer portal
- Customers can submit tickets, track their progress, and view tickets from their organisation. · goatflow.io, 11 Oct 2026
- Deployment
- The maker documents Docker Compose, Podman, Kubernetes/Helm, and source builds; supported deployment systems include Linux and OpenShift. · goatflow.io, 11 Oct 2026
- Incoming emails can create or update tickets, and email routing supports mail accounts, postmaster filters, and auto-responses. · goatflow.io, 11 Oct 2026
- Free plan
- Yes · goatflow.io, 19 Sept 2026
- Help center
- Yes · goatflow.io, 19 Sept 2026
- Integrations
- GoatFlow supports LDAP and OIDC/OAuth2.0, including Google, Keycloak, and Azure AD, and connects to external services through REST or SOAP APIs. · goatflow.io, 11 Oct 2026
- Language support
- The product includes 15 languages and RTL support for Arabic, Hebrew, Persian, and Urdu. · goatflow.io, 11 Oct 2026
- License
- The Community Edition is licensed under Apache 2.0 and may be used commercially without licensing fees, according to the FAQ. · goatflow.io, 11 Oct 2026
- Migration
- GoatFlow is designed for OTRS compatibility and supports importing existing tickets and users. · goatflow.io, 11 Oct 2026
- Product
- GoatFlow is an open-source helpdesk and ticketing system for managing customer requests. · goatflow.io, 11 Oct 2026
- Requirements
- The listed minimum system requirements are 2 CPU cores, 4 GB RAM, and 20 GB storage. · goatflow.io, 11 Oct 2026
- Security
- The feature page lists rootless containers, non-root execution, configurable session timeouts, MFA support, and CI security scanning. · goatflow.io, 11 Oct 2026
- Shared inbox
- Yes · goatflow.io, 19 Sept 2026
- SLA management
- Yes · goatflow.io, 19 Sept 2026
- Support
- The FAQ describes community help through GitHub Discussions and Issues, plus commercial support, professional services, and SLA plans from Gibbsoft Ltd. · goatflow.io, 11 Oct 2026
- Ticket automation
- Yes · goatflow.io, 19 Sept 2026
- Ticket handling
- Agents can manage tickets, assign priorities, view interaction history, and organise work by permission-controlled queues. · goatflow.io, 11 Oct 2026
- Who it is for
- The maker describes it for business leaders, support agents, end users, and technical teams. · goatflow.io, 11 Oct 2026
Where GoatFlow stands on Freedom251
- Help desk software#9 of 101