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Support Genix
What Support Genix is
Support Genix is a WordPress support ticket plugin that adds ticket handling to a WordPress site. It lists unlimited tickets, agents, and customers, with ticket transfer, saved replies, file uploads, and agent permissions. A customer portal, ticket automation, help center, and API access are included. Its knowledge base helps customers find answers, while listed AI tools assist with ticket replies, help-document writing, and chatbot responses based on that knowledge base. The chatbot can pass complex issues to human agents. Support Genix works through web, API, or self-hosted deployments and lists integrations for WooCommerce, WhatsApp, Slack, Envato, Tutor LMS, FluentCRM, BetterDocs, Easy Digital Downloads, WPForms, and webhooks. The free version includes basic AI chatbot, knowledge base, analytics, assignment, and WooCommerce integration. A free plan and trial are available. Paid plans are Personal at $59 a year for one website, Developer at $99 a year for five, and Agency at $149 a year for 100.
Who it suits
It suits WordPress sites needing ticket management, customer self-service, and optional AI assistance. Listed use cases include ecommerce, digital products, agencies, education, membership sites, marketplaces, SaaS, software, and startups.
What it does well
- Unlimited tickets, agents, and customers
- Customer knowledge base and portal
- AI chatbot can escalate complex issues
- Web, API, and self-hosted platforms
- Free plan and free trial available
What to know first
- Pro integrations add cost
- Email content is processed during ticket creation
- Privacy policy lists Google Analytics and Facebook Pixel
Plans
Support Genix's published prices are being re-checked against the maker's own page.
| Plan | Billed and limits | Price |
|---|---|---|
| Personal | USD / Lifetime · 1 website · Unlimited tickets, users, and email-to-tickets · Free updates · Premium support | Price being re-checked |
| Agency | USD / Yearly · 100 websites · Unlimited tickets, users, and email-to-tickets · 1 year updates and support | Price being re-checked |
| Agency | USD / Lifetime; page also shows ~~$699~~ · 100 websites · Unlimited tickets, users, and email-to-tickets · Free updates · Premium support | Price being re-checked |
| Developer | USD / Lifetime · 5 websites · Unlimited tickets, users, and email-to-tickets · Free updates · Premium support | Price being re-checked |
| Half-Year Haven | USD / Half Year · 5 websites · Unlimited tickets, users, and email-to-tickets · 1 year updates and support | Price being re-checked |
| Developer | USD / Yearly · 5 websites · Unlimited tickets, users, and email-to-tickets · 1 year updates and support | Price being re-checked |
As supportgenix.com lists them, read 11 Oct 2026. The maker's own page has the final word.
Verdict
Support Genix combines WordPress ticketing, knowledge-base tools, automation, and listed AI features. Its free plan covers core functions, while paid plans add broader options and website allowances.
Facts from Support Genix's own pages
- AI
- Its listed AI features include ticket reply assistance, AI writing for help documentation, and a chatbot that answers from the knowledge base and can escalate complex issues to human agents. · supportgenix.com, 11 Oct 2026
- API access
- Yes · supportgenix.com, 20 Sept 2026
- Customer portal
- Yes · supportgenix.com, 20 Sept 2026
- Email data handling
- For email-to-ticket processing, the maker says email content is processed in real time, not stored on its servers, and automatically deleted after ticket generation; the policy describes encrypted forwarding and regular security audits. · supportgenix.com, 11 Oct 2026
- Free plan
- Yes · supportgenix.com, 20 Sept 2026
- Free versus Pro
- The comparison says the free version includes basic AI chatbot, knowledge base, analytics, assignment, and WooCommerce integration, while Pro adds advanced versions and integrations such as WhatsApp and Slack. · supportgenix.com, 11 Oct 2026
- Help center
- Yes · supportgenix.com, 20 Sept 2026
- Integrations
- The maker lists integrations including WooCommerce, WhatsApp, Slack, Envato, Elite Licenser, Tutor LMS, FluentCRM, BetterDocs, Easy Digital Downloads, WPForms, and webhooks. · supportgenix.com, 11 Oct 2026
- Intended users
- The maker describes use cases for e-commerce, digital products, agencies, education, membership sites, marketplaces, SaaS and software, and startups. · supportgenix.com, 11 Oct 2026
- Knowledge base
- The product includes a customer knowledge base intended to help customers find answers and reduce ticket volume. · supportgenix.com, 11 Oct 2026
- Privacy
- The privacy policy says the website uses Google Analytics and Facebook Pixel. · supportgenix.com, 11 Oct 2026
- Product
- Support Genix is a WordPress support ticket plugin that adds a ticket system to a WordPress site. · supportgenix.com, 11 Oct 2026
- Support
- The contact page lists support hours as Sunday through Thursday, 9:00 AM to 6:00 PM (GMT+6), and offers documentation, FAQs, and video tutorials. · supportgenix.com, 11 Oct 2026
- Ticket automation
- Yes · supportgenix.com, 20 Sept 2026
- Ticketing
- The product lists unlimited tickets, agents, and customers, plus ticket transfer, saved replies, file uploads, and agent permissions. · supportgenix.com, 11 Oct 2026
- Trial offer
- The pricing page advertises $1 for 30 days before recurring billing at $59 per half year or $99 or $149 yearly, depending on the plan. · supportgenix.com, 11 Oct 2026
Where Support Genix stands on Freedom251
- Help desk software#18 of 101